Return, Refund, and Cancellation
We want you to love what you ordered, but if something is not right, let us know.
1. You can raise cancellation requests for items or orders within 24 hours from the time of placing the order by sharing an email with your Order ID and the reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email at wecare@mehoonna.com
2. Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.
3. If you have received a damaged product/s, no worries, you can return the product and the amount will be refunded in your used payment method within 15 working days once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end we will replace the product. Refunds will be only given when we receive the product on our end and QC verified.
4. Customization and Size Check
- In case of any size issues in the custom t-shirts, there will be no replacement or refund under any circumstances. However, if the product is faulty or damaged from our end then the customer can proceed with the return request.
- The shoppers are requested to check the size guide before placing the order.
- The color of the t-shirt may slightly vary as per the customer’s screen resolution.
5. For cash on delivery orders, the refund amount will be settled into a particular bank account shared by the customer.
6. As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. In case of any defective product, the shipping charges will be bared by the company and if the wrong order is placed by the customer, then he/she has to bear the shipping cost.
You can reach us at wecare@mehoonna.com with all queries.
Please Note: We do not accept any damage complaints after 7 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.