Return Policy

Our Return Policy

At MobCam, we want you to be completely satisfied with your purchase. That's why we offer a 15-day return policy, giving you ample time to assess your item and decide if it meets your expectations.

To qualify for a return, your item must be in its original condition, unworn or unused, with tags still attached, and in the original packaging. Additionally, please ensure you have the receipt or proof of purchase handy.

 

Initiating a Return:

To initiate a return, simply reach out to us at wiselyaffiliate@gmail.com. We'll provide you with a return shipping label and detailed instructions on where to send your package. Please note that returns must be requested before sending back the item to ensure proper processing.

 

Damages and Issues:

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you've received the wrong item, please contact us immediately. We're here to address any concerns and make things right.

 

Exceptions to Returns:

While we strive to accommodate returns, certain items are non-returnable for safety or customization reasons. These include perishable goods, custom products, personal care items, and hazardous materials. Please feel free to reach out if you have questions regarding the eligibility of your specific item.

 

Sale Items and Gift Cards:

Unfortunately, we're unable to accept returns for sale items or gift cards. However, we're happy to assist you with any other concerns you may have.

 

Exchanges:

For the fastest resolution, we recommend returning the original item and placing a separate order for the desired exchange. This ensures you receive your new item promptly.

 

European Union Cooling Off Period:

For orders shipped to the European Union, you have a 14-day cooling-off period, during which you can cancel or return your order for any reason. The same conditions apply regarding the item's condition and packaging, as well as the need for a receipt or proof of purchase.

 

Refunds:

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to finalize the refund.

If more than 15 business days have passed since your return was approved, please don't hesitate to contact us at wiselyaffiliate@gmail.com. We're here to assist you every step of the way.