Refund Policy

Every NAZ AURA candle is handcrafted with love and attention to detail. If something isn’t right, we’ll make it right.

 

When We Offer Refunds or Replacements

• If your order arrives damaged, defective, or incorrect.

• Proof (photo/video) must be shared within 48 hours of delivery.

• Used candles are non-returnable.

 

How to Request a Refund

1. Email us at support Naazshop17@gmail.com  or call +91 79831 51819

2. Include your order number and photo/video proof

3. Once approved, we’ll send a replacement or process your refund/store credit

 

Refund Timeframe

 

Refunds are processed within 5–7 business days after approval.