FAQ's (Frequently Asked Questions)

FAQs for Namo Arts

1. What types of products do you offer?

   • We offer a variety of custom printed gifts, including paintings, frames, mugs, t-shirts, tote bags, phone cases, and more. You can personalize them with your designs, texts, or images!

2. How can I place an order?

   • You can easily place an order through our website or instagram page. Simply select your desired product, customize it, and proceed to checkout.

3. What is the customization process?

   • After selecting your product, you can upload your design or choose from our templates. Our user-friendly interface guides you through the customization steps.

4. What file formats do you accept for custom designs?

   • We accept various file formats, including JPG, PNG, and PDF. For best results, please use high-resolution images.

5. What is the turnaround time for orders?

   • Our standard production time is 2-3 business days, but this may vary depending on the complexity of your order and current demand.

6. Do you offer bulk ordering discounts?

   • Yes! We offer discounts for bulk orders. Please contact us directly for a quote based on your specific needs.

7. What is your return policy?

   • We want you to be satisfied with your purchase! If you receive a damaged or incorrect item, please contact us within 3 days for a replacement or refund.

8. Can I change or cancel my order after placing it?

   • We begin processing orders quickly, but if you need to make changes or cancel, please contact us as soon as possible. We’ll do our best to accommodate your request.

9. Do you ship internationally?

   • Yes, we ship to various countries around the world. Shipping costs and delivery times may vary based on your location.

10. How do I care for my custom printed items?

    • To maintain the quality of your printed items, we recommend following the care instructions provided with your product, such as hand washing or avoiding high heat.

11. Can I see a proof of my design before it’s printed?

    • Yes, we provide a digital proof for your approval before proceeding with printing. This ensures that you’re happy with the design!

12. What if I need help with my design?

    • Our team is here to help! Feel free to reach out to us for design assistance or advice on how to create the perfect custom gift.

13. Do you offer gift wrapping or special packaging?

    • Yes! We offer gift wrapping options to make your gift even more special. You can select this option at checkout.

14. How can I contact customer support?

    • You can reach our customer support team via email, phone, or through our website’s contact form. We’re happy to assist you!

Feel free to customize any of the products to better fit the specific offerings and necessity by Namo Arts!