Refund Policy

Refund Policy

At Namo Arts, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes circumstances may arise where a refund is necessary. Below are our guidelines regarding refunds for customized gifts:

1. Order Cancellation:

• Orders for customized gifts can be canceled within 2 hours of placing the order. After this time frame, cancellations may not be possible due to the personalized nature of the products and the commencement of production processes.

2. Quality Concerns:

• We take pride in the quality of our personalized gifts. If you receive an item that is damaged, defective, or significantly different from what was ordered, please contact us immediately. We may request photographic evidence to assess the issue.
• If the issue is confirmed, we will offer a replacement or issue a refund, depending on the customer's preference.

3. Changes or Modifications:

• Due to the customized nature of our products, changes or modifications to an order cannot be accepted once production has begun. It is the customer's responsibility to ensure that all details provided for personalization are accurate at the time of order placement.

4. Non-Refundable Items:

• Personalized or customized items are non-refundable unless they are damaged, defective, or significantly different from what was ordered.

5. Refund Process:

• Refunds, if applicable, will be processed within a reasonable timeframe after approval. The refund will be issued to the original method of payment used during the purchase.

6. Refund Disputes:

• In case of any dispute regarding refunds, Namo Arts reserves the right to make the final decision based on the assessment of the situation and adherence to our refund policy.

7. Contact Us:

• If you have any questions or concerns regarding our refund policy or require assistance with a refund request, please contact our customer service team at [insert contact information].

By placing an order with Namo Arts, you agree to adhere to the terms outlined in this refund policy.

This refund policy is subject to change without prior notice. Please review this page periodically for any updates or modifications.