Refund Policy
Easy Returns
We want you to be satisfied with your purchase. If you're not happy with your product, you can request a return within 2 days of receiving your order.
How to Request a Return
To initiate a return, please send your order details and the reason for the return through one of the following methods:
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WhatsApp: 8766384611
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Email: nexuretail@gmail.com
Upon receiving your request, we'll process the return from our side and provide you with the necessary instructions.
Return Conditions
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Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
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Non-returnable Items: Personalized products, hygiene items (like earphones), and items marked as non-returnable cannot be returned.
Refunds
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Processing Time: Once we receive and inspect the returned item, refunds are processed within 24-48 Hours.
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Method: Refunds will be credited to your original payment method.
Shipping Costs
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Customer Responsibility: Return shipping costs are borne by the customer, unless the item is defective or incorrect.
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Recommendation: Use a trackable shipping service to ensure we receive your return.
Need Help?
For any questions or assistance, feel free to contact us:
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WhatsApp: 8766384611
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Email: nexuretail@gmail.com