Shipping Policy
At HILUX POLY, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders to ensure a smooth and reliable experience for our customers.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is processed, it will be prepared for shipment and dispatched as quickly as possible.
At HILUX POLY, we aim to ensure accurate and timely order handling so that customers receive their pallet wrap and packaging products without unnecessary delays.
Shipping Methods
We work with trusted shipping partners to deliver products safely to your location. Shipping methods may vary depending on your location, order size, and delivery requirements.
Available shipping methods may include:
- Standard Shipping
- Express Shipping
- Bulk Freight Shipping
- Local Delivery Services
Shipping method selection will depend on the size, destination, and urgency of your order.
Shipping Costs
Shipping costs are calculated based on several factors, including:
- Order size and weight
- Delivery location
- Shipping method selected
- Bulk or special handling requirements
Shipping charges will be displayed during checkout or provided in your quotation before order confirmation.
Delivery Time
Estimated delivery times depend on your location and selected shipping method. Typical delivery timelines include:
- Local Deliveries: 1–3 business days
- Regional Deliveries: 3–5 business days
- National Deliveries: 5–7 business days
Please note that delivery times are estimates and may vary due to external factors such as weather conditions, holidays, courier delays, or logistical challenges.
Order Tracking
Once your order has been shipped, you will receive a confirmation message with tracking details (if available). This allows you to monitor your shipment status and estimated delivery date.
If you do not receive tracking information or require assistance, please contact the HILUX POLY support team for help.
Shipping Restrictions
Certain delivery locations may have shipping limitations due to accessibility or courier service availability. In such cases, HILUX POLY will contact you to arrange an alternative shipping method or delivery solution.
Customers are responsible for providing accurate shipping information to avoid delivery issues or delays.
Damaged or Lost Shipments
At HILUX POLY, we take great care to package products securely before shipping. However, if your order arrives damaged or is lost during transit, please notify us as soon as possible so we can assist you.
When reporting damaged shipments:
- Provide photos of the damaged packaging and products
- Contact us within 48 hours of delivery
- Include your order number and delivery details
Our team will investigate the issue and work to provide a suitable resolution.
Bulk Orders and Special Shipping
For large or bulk pallet wrap orders, special freight arrangements may be required. The HILUX POLY team will coordinate the shipping process and provide delivery timelines based on your order size and destination.
Bulk shipments may require additional handling time depending on product quantity and logistics requirements.