Returns, Refunds, Exchange and Cancellations Policy

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item/items missing from your order so that we can evaluate the issue and help you with an exchange or shipment of the missing parts.

Partial Deliveries

In case of partial deliveries, i.e. if some products from your order are missing, please contact us at support@paudhewale.com with the details of the order and the missing product(s), and we will ship the same to you. No exchange, return or refund request will be accepted due to incomplete orders. Only if Paudhewale is unable to fulfil the incomplete/missing item(s), a refund pertaining to the missing items will be provided.

Returns and Exchanges

We do not allow the return or exchange of any product or service purchased on our website. Only in cases where a damaged product is received, or products other than those ordered are received, we will allow a 48-hour return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags (if any), and in its original packaging intact. You will also need the receipt or proof of purchase, and the request must be raised within 48 hours of receiving the delivery.

To start a return, you can contact us at support@paudhewale.com. If your return is accepted, our logistics partner will pick up the product from your shipping address. Items sent back to us without first requesting a return will not be accepted

The email should contain –

1. Reasons for return
2. Copy of invoice
3. Picture of the product received

Product Category-Specific Policies

Live Plants

Please note that in the case of live plants, no two products can be the same. While we take utmost care in designing our catalogue, the products shipped will vary from the images on the site, i.e. the number, size and shape of branches, leaves, and flowers on the plants will vary. Hence, differences in the pictures on the website and the product received in the case of plants, will not be covered under the return, refund and exchange policy.

Customized Products
Customized products, i.e. products made to order, cannot be returned.

Please get in touch with us at support@paudhewale.com if you have questions or concerns about your specific item.

Delayed Deliveries

To ensure the best shopping experience for our customers, we deliver all our orders by the next day (or within 2 days). However, sometimes due to unavoidable situations, the deliveries may be delayed. We will contact you in such cases to inform you of the same. No cancellation/exchange requests will be accepted due to this unless the products were from the “Gifting Category”.

Note that Paudhewale will not accept cancellation/exchange requests in case the delivery is delayed due to circumstances not controlled by Paudhewale- restrictions due to COVID-19, weather conditions, etc.

Customer Unavailability

In case you are unavailable at the time of the delivery attempt, the delivery executive will contact you to confirm how can the goods be safely delivered. Delivery reattempts can only be made once, and only in exceptional scenarios. Even if the goods remain undelivered after 2 attempts, we will submit the same to the Seller. Further delivery attempts will be chargeable, additionally.

Refunds 

Refund requests will be accepted only in certain cases -

1. If the payment was deducted twice for the same order / you placed a duplicate order and requested cancellation on the same day
2. If we are unable to fulfil your order
3. If we are unable to fulfil an exchange for an eligible product
4. When we have accepted your return request

Please Note -

1. In case you find the product to be missing, damaged or completely different from what you ordered please ask the Delivery person to take it back immediately.
2. In case of COD you'll get your refund immediately from the Delivery person. In case of prepaid orders, you'll get a refund credited to your account according to our return policy.
3. The customer should inspect the product in the presence of the Delivery person and confirm on the product by signing on the mobile/paper delivery sheet.
4. Return/Refund requests for Damaged, or Wrong product will not be accepted once the Delivery is successfully completed/Customer is satisfied with the product and signed on the paper delivery sheet/mobile.

We will notify you once we’ve received your request (in case of returns- post inspection of goods received), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the payment method used to make the payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Disputes

In case of any disputes, arising from misinterpretation of the policy, or otherwise, the decision taken by Paudhewale shall be considered binding.