Refund/Exchange Policy
- To initiate a return, please contact us at (WhatsApp +91 9602909303) with your order details about the item.
- An opening video of the package along with visible shipment details is mandatory for any complaint regarding damaged/defective or wrong items.
- After a complaint is submitted, it will be reviewed to determine its validity.
- We offer 3 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services.
- Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
Note: We request that you do not use cheap courier service for self return as they are not reliable. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
- Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
- Kindly allow 7-10 days for the return and refund process.
Note: Refund details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the company.
- Shipping Charges are Non-Refundable.
- Once the order is confirmed, it cannot be cancelled. The order will be confirmed through your WhatsApp number or a phone call.
- Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, RJ Collection requests you to refuse to accept delivery and inform RJ Collection at the earliest.
- If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please contact us within 24 hours.
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Whatsapp : +91 9602909303 - In case of exchange, if the replacement item you want is of higher value, you’ll have to pay the difference amount (via. Payment link /UPI).