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Shipping Policy

Last updated: 16 October 2026

Thank you for shopping at RightNowLife.

This Shipping Policy explains how orders placed through our website are processed and delivered. Please review this policy before placing an order.

1. Interpretation and Definitions

For the purposes of this Shipping Policy:

2. Shipping Information

We aim to process and dispatch orders as quickly as reasonably possible. Delivery timelines may vary depending on your location, courier availability, operational conditions, and other factors.

Available shipping options and applicable charges will be displayed during checkout, where supported.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

During sales, holidays, high-demand periods, or unexpected operational disruptions, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to communicate it to you.

Orders placed on non-business days may begin processing on the next business day.

4. Shipping Methods and Estimated Delivery

We aim to deliver orders within an estimated 3–7 business days after dispatch, depending on the delivery destination and courier service.

These timelines are estimates and are not guaranteed delivery dates. Remote locations, courier delays, weather conditions, public holidays, and other circumstances may affect delivery.

Please refer to the delivery estimate displayed at checkout or communicated with your order, where available.

5. Shipping Charges

Shipping charges, if applicable, depend on factors such as the delivery destination, order details, and available shipping service.

Any applicable shipping charges will be shown at checkout before you complete your purchase.

If free shipping is offered for a particular order or promotion, the applicable conditions will be displayed on our website.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared through the communication channel available for your order, where supported by our shipping partner.

You may use the tracking details provided to check the progress of your shipment. Tracking updates may take some time to appear after dispatch.

If your tracking information is unavailable or has not updated for an unusually long period, please contact us for assistance.

7. Delivery Address

Please provide a complete and accurate delivery address, including your name, phone number, postal code, and any relevant landmark.

RightNowLife is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If you need to correct your address, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or dispatched.

8. Delivery Attempts and Undelivered Orders

Our courier partners may make additional delivery attempts if the first attempt is unsuccessful.

If an order cannot be delivered because the address is incorrect, the recipient is unavailable, or delivery is otherwise unsuccessful, the courier may return the shipment to us.

Any additional shipping or return charges will be handled in accordance with the circumstances, our applicable policies, and applicable law. We will communicate with you where reasonably possible to resolve the issue.

9. Shipping Locations

We offer delivery to serviceable locations in India, subject to courier availability and any restrictions shown during checkout.

International shipping is not guaranteed. If international delivery becomes available, the applicable destinations, shipping charges, delivery estimates, and customs requirements will be communicated before purchase.

Customers are responsible for any applicable customs duties or import charges only where international shipping is offered and such charges lawfully apply.

10. Shipping Restrictions

Certain locations may not be serviceable by our courier partners. Delivery availability may also depend on the shipping partner's operational restrictions.

If we cannot fulfil an order for a particular destination, we will inform the customer and, where payment has already been received, arrange an applicable refund in accordance with our policies and applicable law.

11. Damaged, Missing, or Lost Shipments

If your order arrives damaged, contains missing items, or appears to be lost in transit, please contact us promptly at contact@rightnowlife.com.

Where possible, include your order number, a description of the issue, and clear photographs of any visible damage or packaging concerns.

We will investigate the issue with the relevant shipping partner and work with you toward an appropriate resolution, subject to applicable law and our Return and Refund Policy.

Your statutory consumer rights are not affected by this policy.

12. Weather, Holidays, and Unforeseen Delays

Delivery may be delayed by severe weather, natural disasters, transport disruptions, public holidays, operational problems, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant delays when information is available.

13. Returns and Refunds

Shipping-related issues involving cancellations, returns, exchanges, and refunds are also subject to our Return and Refund Policy, available on our website.

Nothing in this Shipping Policy limits any rights or remedies available to customers under applicable Indian law.

14. Changes to This Policy

We may revise this Shipping Policy from time to time to reflect changes in our operations, courier arrangements, or legal requirements.

Updates will be published on this page with a revised “Last updated” date. Changes will apply as permitted by applicable law.

15. Contact Us

If you have questions about shipping or delivery, please contact us:

We will make reasonable efforts to assist you with shipping and delivery concerns.

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