Refund Policy
🔁 7-Day Replacements Policy
At RJ Collections, your satisfaction is our priority. We understand that issues can arise, and we’re here to ensure a smooth shopping experience with our 7-Day Replacements Policy.
Please note: We do not offer refunds, only replacements, under the conditions outlined below.
✅ Eligibility for Replacement:
You are eligible for a free replacement if:
-
The item delivered is damaged or defective
-
You received the wrong item or design
-
There are missing items in your order
-
The product is not as described on the website
🔄 Replacement Process:
-
Report the issue within 7 days of receiving the order.
-
Send us an email at contact@rjcollections.store with:
-
Order ID
-
Clear images/videos of the product showing the defect or issue
-
Unboxing video (optional but preferred for verification)
-
-
Our customer care team will review the request and verify the issue within 24-48 hours.
-
If approved, we will dispatch a replacement product within 3-5 business days.
❌ What is Not Covered:
We do not offer replacements for:
-
Damage caused after delivery (including improper storage or handling)
-
Products that show signs of being worn or used
-
Requests made after 7 days of delivery
🚚 Return of Incorrect/Damaged Items:
If required, we may request you to return the defective or incorrect product before sending the replacement. A return label or instructions will be provided if needed.
🙋 Need Help?
We’re always here to support you! Contact us via:
-
Email: contact@rjcollections.store
-
Website: www.rjcollections.store
Thank you for shopping with RJ Collections – your destination for stylish, affordable jewelry Store. ✨