Refund Policy
At rudra online stores, we value your business and aim to provide a transparent shopping experience. This policy outlines the conditions under which cancellations and refunds are processed. By making a purchase on our website, you agree to the terms below.
2. Cancellation Policy
- Orders: You may cancel your order within 12H of purchase without penalty, provided the order has not yet been processed/shipped.
- How to Cancel: To request a cancellation, please contact us immediately at rudraonlinestores@gmail.com or via our contact form with your order number.
3. Refund Policy
We offer refunds under the following conditions:
- Eligible Items: To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging.
- Timeline: Refund requests must be made within 2 days of the delivery date
- Digital Goods/Services: (Choose one)
- Option A: Digital products are non-refundable once the download link has been accessed.
4. Non-Refundable Items
Certain items are exempt from being returned or refunded:
- Gift cards
- Downloadable software/digital products (if accessed)
- Items marked as "Final Sale" or "Clearance"
- Personalized or custom-made items
5. Refund Process
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Timeline: Please allow [ 5-10] business days for the credit to appear on your statement, depending on your bank's processing times.
6. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us:
- Email: rudraonlinestores@gmail.com