Refund & Return

--- Refund & Return Policy

At Saiimaa Jewells, we pour love and devotion into every piece we send out. While we hope you adore your purchase, here’s everything you need to know just in case something goes wrong.

--- All Sales Are Final

We do not accept returns, cancellations, or exchanges. Please make sure to review your order carefully before checking out.

--- In Case of Damage

If your jewellery arrives damaged or defective, we’re here to help.

--- To request support:

Email us at saiimaajewels@gmail.com within 24 hours of receiving your order

Include your order number and a clear unboxing video showing the issue.

This video is mandatory to process any claim.

--- Return Process (If Approved)

If your return is approved:

You’ll be asked to ship the item back to us (we’ll share the return address)

Customers are responsible for return shipping costs.

Please use a trackable and insured courier to avoid loss or damage.

--- Refund Timeline

Once we receive and inspect the returned item:

Your refund will be processed to your original payment method.

It may take 7–10 working days to reflect in your account

--- Need Help?

We're always here for you! Reach out at saiimaajewels@gmail.com and we’ll do our best to assist.