Refund Policy

At SheSoul, we care deeply about your satisfaction. Our goal is to ensure that you feel confident and valued with every order. Since our products are shipped internationally from our trusted suppliers, we offer a no-return policy with an emphasis on quick refunds or replacements in case of any issue.

💬 When Am I Eligible for a Refund or Replacement?

You may request a refund or replacement if:

·         The item arrives damaged, broken, or defective.

·         The item is significantly different from what was described.

·         Your order is lost or not delivered within the estimated timeframe.

📝 How to Request a Refund or Replacement

To submit a request, please contact us within 7 days of receiving your order:

·         Send an email to [your email address]

·         Include your order number.

·         Attach clear photos or a video showing the problem.

We will review your case and respond within 48 hours.

If approved, we will offer one of the following:

·         A full or partial refund

·         A free replacement

·         Or a store credit, depending on the issue — no need to return the item.

🚫 We Do Not Accept Returns or Refunds for:

·         Items where the issue is due to buyer’s remorse (changing your mind).

·         Incorrect size choice (please refer to our size charts before purchasing).

·         Minor differences in color due to screen lighting or monitor settings.

🌍 Why We Don't Accept Returns

We work with international fulfillment centers to deliver products quickly and affordably. However, this means returning items to our warehouses is not feasible. Instead, we aim to resolve problems quickly by offering refunds or replacements — with no return required.

💖 Need Help? Contact Us Anytime

If you have any concerns, please reach out:

📧 [Your Support Email]
📱 Or contact us via our social media channels.

We’re always here to help and make things right.