SHIPPING AND RETURN POLICY

Your Privacy Matters - Discreet Worldwide Shipping Now Available 🌍📦

Dear Customers

We’re excited to let you know that we now offer discreet, secure delivery to over 15 countries worldwide! Whether you're shopping from across the street or across the globe, your order will be handled with the utmost care and confidentiality.

At SHROOMYZ, your privacy is our priority. All packages are plain, unbranded, and securely sealed—with no mention of our store name or the contents inside. You can shop with confidence, knowing your order will arrive safely and discreetly at your doorstep.

We also take pride in our high-quality packaging, designed to protect your items during transit and ensure they arrive in perfect condition. From checkout to delivery, our team is committed to providing a fast, reliable, and privacy-focused experience.

Thank you for choosing US. We look forward to serving you—wherever you are.

Returns & Refunds Policy

Learn about our Refund Policy at SHROOMYZ. We strive for customer satisfaction and provide clear guidelines on returns, exchanges, and refunds. Understand your rights and ensure a smooth shopping experience with us!

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail shroomyzofficial@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 30 days
The goods are in the original packaging

The following goods cannot be returned:

The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should contact us for the address to refund/return to.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend a secured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail shroomyzofficial@gmail.com

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