Refund Policy
Return, Refund, and Replacement Policy
Effective Date: April 2025
Thank you for shopping at Sneak.
If for any reason you are not completely satisfied with your purchase, please review our policy on returns, refunds, and replacements for a hassle-free experience.
Sneak Return, Refund, and Replacement Policy
At Sneak, we strive to provide high-quality sneakers and an exceptional shopping experience. However, if you need to return or replace an item, our 5-day return and replacement policy applies. Please read the following terms carefully.
Eligibility for Returns and Replacements
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Return/Replacement Window: You can request a return or replacement within 5 days of receiving your order.
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Mandatory Unboxing Video for Return/Refund:
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A complete unboxing video is required for any return, refund, or replacement claims.
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The video must start from the sealed package and show the full unboxing process, ensuring the product's condition is clearly visible.
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If no unboxing video is provided, we cannot process a return or refund.
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Product Condition: The item must be unused, in its original packaging, with all tags and accessories included. Products showing signs of wear, use, or damage will not be accepted.
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Eligible Products: Some products, such as customized or final-sale items, are non-returnable unless they arrive defective.
Non-Eligibility Criteria
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Damage caused by misuse or improper handling.
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Returns without the required unboxing video.
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Used, altered, or tampered products.
Refund Process
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Once we receive and inspect the returned item, we will approve or reject the refund request.
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If approved, the refund will be processed to your original payment method within 7-10 business days.
Replacement Process
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Replacements depend on stock availability.
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If a replacement is unavailable, we will issue a refund instead.
How to Initiate a Return or Replacement
To start a return or replacement request:
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Email us at sneakshoes348@gmail.com with your order number, reason for return, and the required unboxing video.
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Chat with our support team available on our website or on Whatsapp.
For further assistance, contact us at sneakshoes348@gmail.com
