Shipping Policy

1. GENERAL

1.1 Starlink Medicals, a proprietorship incorporated under the laws of India, having its registered address at 3A, Emkays Merit, Ramakrishna Canal Road, CSEZ P O - 682037, India(“Starlink Medicals”, “we”, “us” or “our”), manages and operates an online eCommerce website at www.starlinkmedicals.com which sells Products and/or Services and enabling different buyers to purchase the Products and/or Services offered by us to the users of the Platform (“User” or “Users” or “you”).

1.2 This delivery and shipping policy (“Policy”), together with the Terms and Conditions [accessible at https://starlinkmedicals.com/starlinkmedicals/p/terms-and-conditions] sets out our policies and procedures towards delivery and shipping of Products purchased on the Platform.

1.3 We provide shipping and delivery of our Products in restricted pin codes near our medical shop where we can do same-day home delivery. We aim to provide the best customer experience for you by directly delivering the product to you by our own delivery staff. We make all commercially reasonable endeavors to ensure that the Products are delivered to you in a timely fashion.

1.4 By agreeing to use the Platform and/ or purchasing a Product on the Platform, you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Platform. If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Platform.

2. TERMS OF SHIPPING AND DELIVERY

2.1 We have hired delivery staff in order to effectuate Product shipping and delivery to you. Our standard dispatch timelines range between 24 (Twenty four) hours from the time the Product Order has been placed by you on the Platform. In any case, the user will be provided with an estimated timeline for the delivery of the Product purchased from the Platform. This estimated timeline shall be notified to the user on call. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/ registered with us.

2.2 The Delivery charges of the Platform are as follows:

ORDER VALUE(DELIVERY CHARGE):

Up to Rs. 149.99(Rs. 50)

Rs. 150 – Rs. 499.99(Rs.25)

Over Rs. 500(FREE Shipping)

Note: Delivery charges quoted above are applicable on ALL orders available on the Platform.

2.3 In the event, an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for the purchase of Products on the Platform. You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Platform or by directly contacting the shop.

2.4 You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Platform is true, complete, accurate, and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient, and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.

2.5 We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, we will take the product back to shop and retry delivery after confirming your availability. If the delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.

2.6 While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:

(a) Logistical issues beyond our control;

(b) Unsuitable weather conditions;

(d) Acts of God such as floods, earthquakes, etc;

(e) Other unforeseeable circumstances.

In such events of delay, we shall make a reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Platform. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.

2.7 We endeavor to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence, and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating the delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy, or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by you independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.

2.8 Once you place an order on the Platform, we process such an order and hand over the purchased Product to our delivery staff.

2.9 We reserve the right to charge or collect shipping fees on Products from time to time. Shipping charges may vary based on the value of the Product, type of Product, area of delivery, payment mechanism, etc. You agree that we are authorized to collect the shipping and delivery fees for the delivery service provided. In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defective, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.

2.10 Return of purchased Products are facilitated by directly submitting the products to us in our shop by you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.

3. CUSTOMER SUPPORT

You may direct any queries or concerns relating to the shipping and delivery of Products as per this Policy to our customer support team who can be contacted at the below-mentioned details:

Contact Details:

Email id - contact@starlinkmedicals.com

Contact No - 8590669886