Refund Policy
Our Return and Refund Policy was last updated 22 November 2025
Thank you for shopping at mydukaan.io/stitchesnknots.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Stitches n knots
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to mydukaan.io/stitchesnknots, accessible from https://mydukaan.io/stitchesnknots
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Cancellation Policy :
For Cash on Delivery Orders :
You can cancel such order before the shipment generated. Once the shipment gets generated it cannot be cancelled from your side. In case the product don’t get shipped, it will be auto-cancelled after 7 days from the date the order is placed.
For Prepaid Orders :
We don’t allow to cancel prepaid orders from your side. If you want to do so, then contact us (contact details updated in our website/app) before the shipment generated (normally 48 hours). Product once shipped cannot be cancelled.
Any exchange or return shall not be entertained in case of goods delivered outside India.
Exchange and return Policy For goods delivered within India :
Inform us within 3 days from the date of delivery if seeking any return or exchange with the reason for exchange or return.
On approval for the exchange or return customer will be asked to send the goods (in their original form) back to our address. Return charges and additional payment to make goods available at our location will be borne by the customer himself.
Return or Exchange shall be entertained only if there is defects, sent wrong/another product (need 360° unboxing video as a proof). Also note, minor problems of thread , misprint , smudges , stain will not be considered as damage/defect.
After receiving the goods back, customer will get an update approving the exchange or refund.
Refunds, if any, shall be processed through the online mode within 10-15 working days after the approval of refund, if any.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
LENYADRI 1 CHS,F 302,PLOT 8/9,NEAR ALAK NANDHA,SECTOR 19 A,NERUL,NAVI MUMBAI., Thane, Maharashtra 400706
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9326262885
