Refund policy

Return & Refund Policy

Our Return and Refund Policy was last updated 3 February 2022

Thank you for shopping at striffindia.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Striff India
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to striffindia.com, accessible from https://striffindia.com
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

 

Striff India is committed to 100% Customer Satisfaction. If you are unsatisfied for any reason as per the terms and conditions mentioned below, you can return the product to us within 7 days from the delivery date with the Original Packing.

Terms & Condition:-

• All Returns/Refunds/Exchange for all related to damage/defect/quantity mismatch/description mismatch are eligible for return but within 48 hours from Delivery.
• The product should be one time Activated and not being used on regular basis.
• Supporting any issue is mandatory to take a decision.
• All Replacement/Refunds will be processed only after the product is received back to us and the quality check is cleared.
• Any product returned that shows improper use, improper handling, or physical damage; damaged/torn out the box, missing manuals, parts, and accessories will not be Replaced/Refunded and will be returned back to the buyer without rendering a reason.
• Any return where customers don't want the product even if the description is correct will not be entertained.
• Any Customized Product or Item in Sale is not liable for Returns
• You should make sure that you erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Striff India shall not be liable for any misuse or loss or theft of such information.
• The cash on Delivery (COD) convenience charge would not be included in the refund value of your order as these are non-refundable charges.

Return Procedure

For all returns, You can reach us on Call: +91-8320557895 (Mon-Fri 10 AM - 6 PM) or Email at: buyer.support@mydukaan.io. Provide a specific valid reason for your return. Include a copy of the original invoice in the package.

Striff India will decide on a case to case basis whether the item will be required for self shipment or direct pickup from the order address.

In the case of Self Delivery, you are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

• Block-71, street-2 Chitrakutdham society, crystal mall, Kalawad Road, Rajkot, Rajkot, Gujarat, 360005

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please Note In Case of Self Shipment, shipment charge will be born by you

a) Refunds for Pre-paid Orders:

If you have paid using a credit card, a refund will be credited to your credit card account, (which Will be reflected in the next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

All Pre-paid Order refunds will be credited in 7-14 working days.

** All Timelines are with respect to the Refund product received and approved by the Seller.

b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for a refund:

• Bank Account number
• Account-holders name
• Bank branch
• Bank name
• IFSC Code
• Order ID
• Product Name against which refund must be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.

Note:- Striff India has the right to accept or reject the return request on case to case basis depending upon the support shared by the customer.