Shipping policy

At Sweet Zones, we are dedicated to ensuring that your order arrives fresh and on time! Here's everything you need to know about our shipping process:

1. Shipping Locations
We currently offer free shipping within India for all orders placed on our website. Unfortunately, we do not yet offer international shipping.

2. Order Processing & Delivery Time
All orders are processed and shipped from Surat, Gujarat within 1-2 business days. Once your order is shipped, you can expect delivery within 5-6 business days. Please note that delivery times may vary depending on your location and other factors such as weather or holidays.

3. Shipping Costs
We are pleased to offer free shipping on all orders, no minimum purchase required! Enjoy our sweet treats delivered to your door with no extra cost.

4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS so you can easily track your delivery.

5. Lost or Damaged Items
We take great care in packing and shipping your sweets to ensure they arrive in perfect condition. If your order arrives damaged or if you experience issues with delivery (such as lost packages), please contact us immediately at sweetszones@gmail.com. We will work with you to resolve the issue and either send a replacement or provide a refund.

6. Order Issues & Changes
If there is an issue with your order or if you need to update your shipping address, please contact our support team at sweetszones@gmail.com as soon as possible. We will do our best to accommodate changes before your order is processed.

7. Holiday & Seasonal Shipping
During peak seasons, such as holidays, please be aware that delivery times may be slightly longer than usual. We recommend placing your order well in advance to ensure timely delivery.

8. Return Shipping
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order (e.g., damaged items), please reach out to us within 7 days of receiving your order at sweetszones@gmail.com, and we'll work with you to resolve the matter.

Need Help?
If you have any questions about shipping, feel free to contact us at sweetszones@gmail.com. We’re here to help!

Thank you for choosing Sweet Zones! We look forward to bringing you the sweetest treats, delivered right to your doorstep.