Refund Policy
Return and Refund Policy
Thank you for shopping with Thou art! We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and refund process.
1. Returns
1.1. Eligibility:
- To be eligible for a return, the item(s) must be unused, and in the same condition as received.
- All original tags, labels, and packaging must be intact.
1.2. Timeframe:
- You have 7 days from the date of delivery to initiate a return.
1.3. How to Initiate a Return:
- To initiate a return, please contact our customer support team at [thouartbynitya@gmail.com/9940363590] within the specified return timeframe.
2. Refunds
2.1. Inspection:
- Once we receive your returned items, our team will inspect them to ensure they meet our return eligibility criteria.
2.2. Refund Processing:
- If the returned items are approved, we will process your refund using the original payment method within 7 business days.
- The refund will include the purchase price of the returned items, excluding any shipping or handling fees.
2.3. Non-Refundable Items:
- Some items, such as final sale or clearance items, may not be eligible for a refund. Please check the product description for specific details.
3. Exchange
3.1. Exchanges are currently unavailable. To exchange an item, please follow the return process and place a new order for the desired item.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damaged or defective product.
- We will provide you with a prepaid return label to facilitate the return process.
5. Cancellations
5.1. Order cancellations can be made within 24 hours of placing the order.
- Please contact our customer support team to request a cancellation.