Refund Policy
Our Return and Refund Policy was last updated 05 August 2024
At Thread Store, we strive to provide our customers with the highest quality products. If you are not completely satisfied with your purchase, we are here to help!
1. Return Period
You have 30 days from the date of delivery to request a refund or exchange for any item purchased from our store.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original packaging.
- The item must have the original tags still attached.
- A receipt or proof of purchase must be provided.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at threadstoreindia@gmail.com with your order number and the reason for your return.
- Receive Return Authorization: We will provide you with a return authorization and instructions on how to send your item back.
- Ship the Item: Pack the item securely and ship it to the address provided in the return authorization. You will be responsible for the shipping costs unless the return is due to a defective product or an error on our part.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days.
5. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale
- Personalized or customized items
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.
8. Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about our refund policy, please reach out to us at:
Thread Store
Email: threadstoreindia@gmail.com
Location: Himachal Pradesh, Shimla 171006, India