Policies

Store Policy – Trezora

At Trezora, every product is made and packed with love and care. Since many of our items are handcrafted and customized, we kindly ask customers to read our store policy before placing an order.

We take great pride in the quality and uniqueness of our products. Slight variations in color, size, or design may occur as each item is handmade, which makes every piece special and one-of-a-kind. Orders once placed cannot be canceled if the crafting process has already started, especially for personalized items.

We do not offer returns or exchanges on customized or handmade products unless the item arrives damaged. In case you receive a damaged product, please contact us within 24 hours of delivery with clear photos and an unboxing video so we can review and assist you. Our team will ensure a fair resolution.

Shipping timelines may vary depending on product type and location. We always try our best to dispatch orders on time, but slight delays can happen during peak seasons or due to courier issues, which are beyond our control.

By placing an order with Trezora, you agree to our policies and support a small creative business that puts heart into every order. Thank you for choosing us to be part of your special moments