Refund Policy
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: welcome@umarperfumes.in
- By Mobile Number: +91 8655333998
- ADDRESS: SHOP 65, Choudhary Market, Nasibullah Compound, Kurla Kalina Road, Kurla West, Mumbai - 400070
Our Return and Refund Policy was last updated 31 January 2023
Thank you for shopping at umarperfume.in
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Umar Perfumes
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to mydukaan.io/umarperfumes1, accessible from https://mydukaan.io/umarperfumes1
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
SHIPPING:
We ship the package within 2-3 working days after receiving the order.
Shipping Charge of 99 INR will be applied if your order value will be less than 999 INR.
Shipping will be free if order value will be 999 INR or more.
Order will get delivered 3-5 working days after it gets dispatched.
Once an order has been placed, it will be shipped to the shipping address provided by the customer.
It is the customer’s responsibility to check if the goods have arrived in good condition and are not damaged.
Your Order Cancellation Rights
You are entitled to cancel your order before the package get shipped. We won't be able to cancel the order after it get dispatched.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: umarperfumes1@gmail.com
RETURN/EXCHANGE:
We recommend you to use our samples options to avoid purchasing a full bottle of a perfume you may not like.
The supply of goods that are not suitable for return/exchange due to health protection or hygiene reasons and were unsealed after delivery.
We don't offer Return/Refund/Exchange.
However, if You'll Receive the Product damaged, We will definitely Replace the product.
We request to make an unboxing video of the package you receive.
Conditions for Replace:
In order for the Goods to be eligible for a replace, please make sure that:
The goods are unused, unchanged and in the original packaging
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse replace of any Product that does not meet the above return/replace conditions at our sole discretion.
Replacing Goods
You are responsible for the cost and risk of returning the goods to Us for replacement.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: umarperfumes1@gmail.com
- By Mobile Number: +91 8655333998
- ADDRESS: SHOP 65, Choudhary Market, Nasibullah Compound, Kurla Kalina Road, Kurla West, Mumbai - 400070