Refund Policy

Our Return and Refund Policy was last updated 04 January 2024

Thank you for shopping at mydukaan.io/ventrix.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

1. Refund Eligibility

We offer refunds under the following circumstances:

1. Defective or Damaged Products:

   • If you receive a defective or damaged electronic product, please contact us within [number of days, e.g., 7 days] of receiving the item. We will provide instructions on returning the product for a refund or replacement.

2. Incorrect Item Received:

   • In the rare event that you receive the wrong electronic item, please notify us within [number of days] days of receiving the product. We will arrange for the correct item to be sent to you or offer a refund.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Customized or Personalized Products:

  • Electronic products that are customized or personalized according to your specifications cannot be refunded unless they are defective or damaged.

• Software or Downloadable Products:

  • Refunds are not available for software or downloadable electronic products once the download process has been initiated.

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact Us:

   • Reach out to our customer support team at [Your Contact Information] with your order number, a description of the issue, and supporting evidence such as photos of the defective or damaged product.

2. Return Authorization:

   • If your request is approved, we will provide you with a return authorization and instructions on how to return the item.

3. Return the Product:

   • Return the electronic product in its original packaging, including any accessories or documentation that came with it.

4. Refund Processing:

   • Once we receive the returned item, we will inspect it and process your refund within 4 to 6 days. The refund will be issued to the original payment method.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: ventrix.shop0011@gmail.com +91-8528282887