Terms of Service
VEZPET
Last Updated: 17 October 2026
1. Introduction
Welcome to VEZPET. These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to these terms.
In these terms, “we,” “our,” and “us” refer to VEZPET, operated by Sharma Associates, and “you” refers to the customer or website visitor.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are placing an order on behalf of another person or business, you confirm that you are authorised to do so.
3. Products and Descriptions
VEZPET offers vegetarian pet food and related products. We make reasonable efforts to display accurate product descriptions, ingredients, images, prices, and other details.
Product images are illustrative. Actual packaging or appearance may vary slightly. Please read the product label, ingredients, feeding instructions, storage instructions, and warnings before use.
4. Pet Health and Feeding
Every pet has individual dietary needs. Customers should select products suitable for their pet's species, age, size, and health requirements.
Please follow the feeding instructions on the product packaging. Consult a qualified veterinarian if your pet has a medical condition, food allergy, or special dietary requirement.
Do not rely on product descriptions as a substitute for veterinary advice.
5. Pricing and Payments
All prices and applicable charges will be displayed at checkout. Prices, promotions, and product availability may change without prior notice, subject to applicable law.
Orders are subject to successful payment verification and acceptance. If a pricing, stock, or payment error affects an order, we will contact the customer and handle the matter in accordance with applicable law.
6. Orders and Cancellation
After placing an order, customers should check their order confirmation and delivery details carefully.
Order cancellation requests may be submitted through our customer support contact details. Whether an order can be cancelled depends on its processing and dispatch status and applicable law. Nothing in this policy removes any statutory consumer rights.
7. Shipping and Delivery
Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather, and other circumstances.
Customers are responsible for providing a complete and accurate shipping address and contact details. Please contact us if an order is delayed, missing, damaged, or delivered incorrectly.
8. Returns, Refunds, and Damaged Products
For hygiene and product-safety reasons, certain pet food products may not be eligible for return once opened. Any product-specific return restrictions will be communicated on the relevant product or policy page.
If a product arrives damaged, defective, expired, incorrect, or otherwise fails to meet applicable requirements, please contact us promptly with your order details and supporting photographs, where available.
Refunds, replacements, and returns will be handled in accordance with our published policies and applicable Indian consumer-protection laws. A “non-returnable” label does not exclude remedies required by law.
9. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, submit fraudulent orders, or use the website for any unlawful purpose.
We reserve the right to take appropriate action against fraudulent or abusive activity, subject to applicable law.
10. Intellectual Property
Website content, including VEZPET branding, logos, product descriptions, photographs, graphics, and design elements, may be protected by intellectual property laws.
You may not reproduce, distribute, or commercially use this content without prior written permission, except as permitted by law.
11. Third-Party Services
Our website may use third-party services, including payment gateways, shipping providers, and website technology platforms. Their services may be subject to separate terms and privacy policies.
VEZPET is not responsible for matters beyond its reasonable control, without limiting any responsibility imposed by applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, VEZPET will not be liable for indirect losses arising from the use of the website or products. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights.
13. Privacy
Personal information submitted through our website will be handled in accordance with our Privacy Policy and applicable data-protection laws. Please review our Privacy Policy to understand how information is collected, used, and protected.
14. Changes to These Terms
We may update these Terms of Service from time to time. The revised version will be published on this page with an updated date. Changes will apply as permitted by applicable law.
15. Governing Law and Disputes
These terms are governed by the laws of India. Any disputes will be addressed by the competent courts or authorities as determined under applicable law.
16. Contact Us
For questions about these terms, orders, or products, contact us:
Brand: VEZPET
Business Operator: Sharma Associates
Address: 1996/8 Bhagirath Place, Delhi – 110006, India
Email: vezpet@zoho.in
Phone: 9212080888
We appreciate your trust in VEZPET and thank you for being part of our journey towards thoughtful vegetarian pet food choices.
