Return Policy

Return Policy

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this return policy and the table below.

Part 1 – Category, Return Window and Actions possible

Category	Returns Window, Actions Possible and Conditions (if any)
Lifestyle: Fashion Jewellery / Artificial Jewellery,	07 days Refund or Replacement

Part 2 - Returns Pick-Up and Processing

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Complete Product	All in-the-box accessories like Jewellery Products, freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, damage in packaging, wrong received products to the buyer.
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory. 
3. No return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. 
4.  'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'