Refund Policy

Our Return and Refund Policy was last updated 13 June 2026

Thank you for shopping at mydukaan.io/vipanih.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vipanih

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to mydukaan.io/vipanih, accessible from https://mydukaan.io/vipanih

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

 

Your Order Cancellation Rights

Cancellation & Refund Policy

Order Cancellation

Customers may cancel their order only before the order has been shipped. Once an order has been dispatched from our facility, cancellation requests will not be accepted under any circumstances.

To request a cancellation before shipment, please contact us promptly via email at:

Email: business.kimaya@gmail.com

If the order has not yet been shipped, the cancellation will be processed accordingly.

 

Refund Policy

For approved cancellations made before shipment, the refund amount will be processed after deducting 2% payment gateway charges from the total order value.

Refunds will be issued using the same payment method used for the original purchase. The refund process may take up to 7–14 business days, depending on your payment provider and bank.

 

Returns and Exchanges

We do not accept returns, exchanges, or cancellations after the order has been shipped.

Once the product has been dispatched, it cannot be returned, exchanged, or refunded unless required by applicable consumer protection laws.

 

Contact Us

If you have any questions regarding our Cancellation & Refund Policy, please contact us at:

Email: business.kimaya@gmail.com

Phone: +91 8003953499