Refund Policy
Refund Policy for SMARTIFY:
At SMARTIFY, we strive to ensure the utmost satisfaction for our customers with every purchase. As part of our commitment to providing exceptional service, we have implemented the following refund policy:
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Damaged Products:
- In the unfortunate event that you receive a damaged product, please contact our customer service team within 12 hours of receiving your order.
- Provide clear photographs showcasing the damage to the product along with your order details for verification purposes.
- Once the damage is confirmed by our team, we will provide you with instructions on returning the item.
- Upon receiving the damaged item, we will initiate a refund or offer a replacement, as per your preference.
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Non-Refundable Items:
- Unless the product is damaged, all sales are final. We do not offer refunds, exchanges, or returns for any other reasons such as change of mind, dislike, or dissatisfaction with the product.
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Refund Process:
- Refunds will be issued using the original payment method used for the purchase.
- Please allow up to 4-7 business days for the refund to be processed and reflected in your account, depending on your financial institution.
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Exceptions:
- In rare cases where a refund cannot be processed due to exceptional circumstances, SMARTIFY reserves the right to offer store credit or an alternative solution at our discretion.
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Cancellation Policy:
- Orders cannot be canceled once they have been placed. Please review your order carefully before completing the purchase.
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Contact Us:
- If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.
By placing an order on SMARTIFY, you acknowledge and agree to abide by the terms of this refund policy. This policy is subject to change at any time without prior notice. Please review this page periodically for any updates or revisions.
Thank you for shopping at SMARTIFY!