Return & Replacements
What is Vishla Kirana Store?
Vishla Kirana Store is Bikaner largest and most convenient hyper-local Delivery Company, which enables you to order grocery and other products that you need every day, directly via your mobile or web browser.
Download the app
| What kind of products do you sell? | You can choose from over 1,000+ products spread across various categories such as grocery, Dry fruits & Rajasthani vegetables, beverages, personal care products, and much more. |
| What cities and locations do you operate in? | Vishla Kirana Store currently operates store in Bikaner & also deliver in PAN India via transport (Fare will be chargeable as per location). |
| What are the customer care channels for Vishla Kirana Store? | In addition, customers can write to us at vishlakiranastore@gmail.com or call us on +91-9461450056. |
| What is the minimum order value to avail free delivery? | The minimum order value to avail free delivery is INR 1000 for Bikaner. In case you do not reach the limit, a delivery charge will be levied against that order. |
| Do you charge any amount or taxes over and above the rates shown? | No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery. |
| Can I track the status of my order? | Yes, you can track the status of your order under the My Orders section. |
| How can I make changes to my order before and after confirmation? | You can edit your products in an existing order before it reaches the shipped state, which you can be done by contacting to the customer executive. |
Order Placement-related FAQs
| How can I be sure the groceries I order are of good quality? | Our groceries have a quality check process in place to ensure quality of the items delivered is up to the mark. Please check all the items at the time of the delivery. |
| How will I know if any item in my order is unavailable? | You will receive an SMS/Whatsapp notification informing you about the unavailable items in this situation. Refund will also be initiated from our end within 24 hours. Please share your Account Details with our representative/help-desk. |
| Is it safe to use my debit/credit card to shop on Vishla Kirana Store? | Yes, it is. All transactions on Vishla Kirana Store are completed via secure payment gateways which are PCI and DSS compliant. |
| I’m trying to place an order today but it is getting scheduled for the next day. What can I do? | Depending on store timings and store capacities, your order may be scheduled for a different day. |
Payments-/Refund-related FAQs
| How can I make payments at Vishla Kirana Store? | Vishla Kirana Store accepts multiple modes of payment. You can make online payments using credit cards, debit cards, net banking, and Wallet. |
| How can I review my receipt? | We handover the receipt from the store to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab. |
| What if my order is canceled & i have made the payment? | You will get your payment within working 48 hours. |
Delivery-related FAQs
| Do you charge for delivery? | Vishla Kirana Store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page. |
| What are your delivery timings? | Our deliveries begin from 12 PM and the last delivery is completed by 7 PM. |
| Can I change the delivery address of my order? | At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality. |
| What if I don’t receive my order by the scheduled time? | On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order. |
Cancellation- & Return-related FAQs
| How can I cancel my order? | Vishla Kirana Store provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”. |
| What If I want to return something? | If your item is damaged you can get the replacement/refund for it. You have to raise a complaint with in 24 hours. |
| What if I have a complaint regarding my order? | You can use the “Customer Support” section on the app/web. Our customer care executives are always happy to help. |
Daily Lucky Offer: FAQs
| What is the Daily Lucky offer? | We are running “Daily Lucky offer” for the entire month. Where you will get a extra discount every day. |
| I am a website user, would I be able to participate in the Daily Lucky offer? | Yes, you will be able to participate in a Daily Lucky offer, as it is available through Web browser & Android devices. |
| How can I check the Daily Lucky offer? | Daily Lucky offer offer will sent you on the registered number via whatsapp/text message from Vishla Kirana Store. |