Return and Refund Policy
Our Return and Refund Policy was last updated 18 November 2024
Thank you for shopping at wayanspices.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to wayanspices
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to wayanspices.in, accessible from https://wayanspices.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 3 days without giving any reason for doing so.
The deadline for canceling an Order is 3 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email:
We will reimburse you no later than 3 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 3 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
wayanspices,chundale.wayanad-673123
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Shipping Policy for wayanspices
At wayanspices, we strive to deliver your orders promptly and ensure a smooth shopping experience. Please review our shipping policy below for details about our delivery process:
1. Shipping Locations
We deliver across India to all serviceable pin codes. If your location is not serviceable, you will be notified during checkout.
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard delivery time is 3-7 business days depending on your location.
- Delivery to remote or rural areas may take slightly longer.
4. Shipping Charges
- Free Shipping
- Standard Shipping: A flat rate of ₹50 will be charged for orders below ₹500.
5. Order Tracking
Once your order is shipped, we will provide a tracking number via email/SMS. You can use this tracking number to monitor your package's status.
6. Delayed or Missed Deliveries
While we aim to deliver on time, delays can occur due to unforeseen circumstances such as weather, logistical issues, or strikes. In such cases:
- Please allow an additional 2-3 business days for delivery.
- If your order is delayed beyond this period, feel free to contact our support team for assistance.
7. Damaged or Missing Items
We ensure careful packaging of all items. If your package is:
- Damaged: Please refuse delivery and contact us immediately with photos of the package.
- Incomplete: Report missing items within 48 hours of delivery for a resolution.
8. International Shipping
Currently, we do not offer international shipping. We serve only within India.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9947297226