Refund Policy

YONYI Return and Refund Policy:

Thank you for shopping at YONYI.

If you’re not completely satisfied with your purchase, we encourage you to review our Return and Refund Policy outlined below.

Interpretation and Definitions:

Definitions
For the purposes of this policy:

- “Company” refers to YONYI (also “We,” “Us,” or “Our”).
- “Goods” means the items available for sale.
- “Orders” denotes your request to purchase Goods from us.
- “Website” is accessible at [mydukaan.io/yonyi](https://mydukaan.io/yonyi).
- “You” refers to the individual or entity accessing the service.

Your Order Cancellation Rights

You have the right to cancel your order within **14 days** without providing a reason. 

- Deadline: The cancellation period lasts **14 days** from the day you received the Goods or a third party you appointed took possession of the product.

To exercise your right of cancellation, please inform us via a clear statement, such as an email to our customer service.

- Refund Process:

We will process your refund no later than **14 days** from the day we receive the returned Goods. We will use the same payment method you used for your Order, and you will not incur any fees for the refund.

- Conditions for Returns:

To be eligible for a return, please ensure:

- Goods were purchased within the last **14 days**.
- Goods are in their original packaging.

Non-returnable items include:
- Custom or personalized Goods.
- Items that deteriorate rapidly or have exceeded their expiration date.
- Sealed Goods that are not suitable for return due to health or hygiene reasons, once unsealed.
- Goods that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet the above conditions.

Returning Goods

You are responsible for the cost and risk of returning the Goods. Please return items to:

YONYI 
Nagaland, Chumukedima  
Seluophe Sub Post Office, 797112

We recommend using an insured and trackable mail service, as we cannot be held responsible for Goods damaged or lost during return shipment. Refunds will only be issued upon receipt of the Goods or proof of return delivery.

Contact Us

For any questions regarding our Returns and Refunds Policy, please reach out to us:

**Phone:+91-8798164066  
**Email: yonyi3002@gmail.com

Thank you for choosing YONYI!