FAQs
POLICY FOR RETURNS AND EXCHANGES
Items with Damage or Defects
A one-of-a-kind product made especially for you is the result of a magnificent symphony between humans and technology during the manufacturing process. Each and every item we supply is carefully inspected by our employees before being shipped.
There is a possibility that your garment will take up a little dust, a few loose threads, a splash of sewing oil, pressure lines from embroidery hoops, or other minor markings due to the numerous touch points throughout the sewing, embroidery, fulfillment, and delivery procedures.
Don't worry; most of these tiny flaws will disappear in the first wash using conventional detergents and stain removers. If the flaw persists, send an email to support@akawedesign.us with the following information:
- The order number.
- The order's name
- Email used to place the order
- A clear photograph is showing the condition of the damaged region following cleaning.
The best photos have the tag and error plainly visible, and they are on a flat surface. This information will assist you with your order and prevent further mistakes. You can count on our outstanding customer service team to help you.
This policy is in effect for 20 days following delivery as indicated by tracking. Unfortunately, we are unable to provide you with a refund or exchange if 20 days have passed after your purchase.
If necessary, we will exchange a broken or defective item.
My Order Cancellation
Unfortunately, after an order has been placed, we are unable to accept cancellations or refunds because orders are instantly put into production.
PAYMENTS AND REFUND POLICY
I can't use my credit card. How should I proceed?
We accept a wide range of cards, but some of them are not compatible with our payment system. Please make sure the billing address and zip code listed on your credit card are accurate. If these are wrong, the payment may occasionally fail. Re-enter your billing address and payment information to see how it goes.
If your transaction is unsuccessful, it is most likely because our system does not recognize your Visa Debit card or Discover card. The final option is to make the payment via Shopify Pay or Google Pay by connecting your credit card to those services.
Your purchase is viewed as an international transaction if you make it from the United States. As our store is hosted by Etsy, if your card is being denied, kindly get in touch with your bank and ask them to permit international transactions.
Refund Procedure
Do you accept exchanges or returns?
We are unable to accept returns on products due to the nature of our business strategy. Please feel free to contact our customer service team at [enter your email support] if there is a problem with your order; we will be more than delighted to help.
TAXES, DUTIES, AND SHIPPING
Fees for Shipping
Shipping costs are not refundable.
What happens if the shipping company receives the wrong address from me?
We will try our best to assist you if you need to alter your delivery address, but processing gets started immediately, so there's a chance your shipping label has already been made and can't be changed. To have your delivery redirected, please get in touch with USPS and provide your tracking number.
What happens if I don't want a package or it can't be delivered?
Please contact us right away at [enter your email support] with your order number if you've received notification that your order has been returned to the sender so we can start the process of reshipping it. It will take this process 7 to 10 business days.
Multiple Shipments
The shipping and handling fee only applies to the first package dispatched when a single order results in numerous shipments. For successive shipments of the same item, there are no extra shipping and handling fees.
Duties & Taxes
Taxes are not included in the prices listed on the website. When you go to checkout, the total cost of the items in your order, including any applicable sales tax and shipping costs, will be shown on the Order Summary page.
Your order might be subject to extra taxes or duties upon delivery if you are ordering from outside the United States. The cost of these fees is the responsibility of the buyer; our shop will not cover them.
We may split the shipment into many packages if your order includes multiple items. The cost of each shipment's customs duties will be the responsibility of the buyer.
International Bank Charges
Etsy hosts our store in US dollars. In addition to the fees for your products, you can also be charged a modest international fee depending on your credit card company or bank. Your bank is exclusively in charge of paying these charges; we are not liable for any kind of refund or compensation. For more information, kindly contact your bank.
Shipping Carriers
USPS and UPS are used to send shipments. You will get a tracking number with the most recent details about your package after we pass it over to the delivery firm. Any questions regarding the status of delivery should be addressed to the courier.
Redirecting an Order
As we cannot change orders once they have been shipped out, please double-check your shipping address.
INTERNATIONAL CUSTOMERS
International duties and taxes paid
Your nation has the authority to charge additional brokerage fees, local taxes, or duties. We are unable to estimate the cost in advance because it varies by country. The payment of this fee is not the responsibility of the Happiness Project.
We may split the shipment into many parcels if your order includes multiple goods. Taxes and customs fees for each shipment are the customer's responsibility.
Are you willing to ship internationally?
Yes! We deliver everywhere. Shipments departing the US will first go to a regional hub before continuing on to the country of destination. The local postal service of the destination nation receives the packages after they arrive and is responsible for final delivery. Keep in mind that delivery times for foreign purchases can range from 3 to 6 weeks.
How can I track an international order?
Please use the same tracking number to find your shipment on the website of the national postal service of your country once it has left the USPS network. Between the time it leaves the USA and is subsequently scanned into your local postal service, there can be a lag. Please give the information you request up to 2 weeks to become accessible.
RELATED FAQs
Fit and Sizing
Please refer to the product measurements that are provided on our website if you have any inquiries about sizing or any other details about a specific item.
Do you restock sold-out items?
Yes, you can input your email under the product page when an item is out of stock to be notified when it comes back in.
When will my order be delivered?
Your order will start to be processed the following business day after it has been placed. Processing of all orders takes 1-2 business days. You will receive a tracking number once your order is prepared so you can track it until delivery.