Shipping Policy

Shipping Costs

Shipping costs are not refundable.

SHIPPING, TAXES, AND DUTIES

What happens if the shipping company receives the wrong address from me?

We will try our best to help you if you need to change your delivery address, but processing gets started right away, so there's a chance your shipping label has already been made and needs to be changed. To have your delivery redirected, please get in touch with USPS and provide your tracking number.

My shipping is lost. What should I do?

Please get in touch with USPS and submit a lost claim: https://www.usps.com/help/claims.htm

For more help, email support@akawedesign.us with your order number, USPS Case Code, and the reason for your contact. Although we will make every effort to ensure the carrier finds your delivery, Happiness Project is not liable for any damaged, lost, or stolen packages.

What happens if I reject a package or it can't be delivered?

If you have received notification that your order has been returned to sender, please email support@akawedesign.us right away with your order number so we can start the process of re-shipping your order. It will take between 7 to 10 business days to complete this process.

Multiple Shipments

When a single order prompts multiple shipments, the shipping and handling fee only applies to the initial shipment. For subsequent shipments made in response to the same order, there are no additional shipping and handling fees.

Duties & Taxes

Taxes are not included in the prices listed on the website. When you go to checkout, the total cost of the items in your order, including any applicable sales tax and shipping costs, will be shown on the Order Summary page.

Your order might be subject to extra taxes or tariffs upon delivery if you are ordering from outside the United States or Canada. The cost of these fees is the responsibility of the buyer; our shop will not cover them.

We may split the shipment into many packages if your order includes multiple items. The cost of each shipment's customs duties will be the responsibility of the buyer.

International Bank Charges

Etsy hosts our store in US dollars. In addition to the fees for your products, you can also be charged a modest international fee depending on your credit card company or bank. Your bank is exclusively in charge of paying these charges; we are not liable for any kind of refund or compensation. For more information, kindly contact your bank.

Shipping Carriers

USPS and UPS are used to send shipments. You will get a tracking number with the most recent details about your package after we pass it over to the delivery firm. Any questions regarding the status of delivery should be addressed to the courier.

Redirecting an Order

As we cannot change orders once they have been shipped out, please double-check your shipping address.

WORLDWIDE CUSTOMERS

Duties and taxes paid abroad

Your nation has the right to charge local taxes, tariffs, or additional brokerage costs for shipments made outside of the United States. We are unable to estimate the cost in advance because it varies by country. The payment of this fee is not the responsibility of the [Insert your business name]. 

We may split the shipment into many parcels if your order includes multiple goods. Taxes and customs fees for each shipment are the customer's responsibility.

Are you willing to ship overseas?

Yes! We deliver everywhere. Shipments departing the US will first go to a regional hub before continuing on to the country of destination. The local postal service of the destination nation receives the packages after they arrive and is responsible for final delivery. Keep in mind that delivery times for foreign purchases can range from three to six weeks.

How can I track an international order?

Please use the same tracking number to find your shipment on the website of the national postal service of your country once it has left the USPS network. Between the time it leaves the USA and is subsequently scanned into your local postal service, there can be a lag. Please give the information you request up to two weeks to become accessible.