Refund Policy

Refund and Exchange Policy

Returns and Refunds

1. Refunds:

   • You can request a refund for defective or damaged items within 3 days of delivery.
   • To be eligible for a refund, items must be unused and in their original packaging.
   • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
   • Refunds will be issued to the original payment method.

2. Exchanges:

   • If you miss the 3-day refund window, you can request an exchange for defective or damaged items within 7 days of delivery.
   • To be eligible for an exchange, items must be unused and in their original packaging.
   • Please contact us via the provided contact details to initiate an exchange.

3. Contact Information:

   • For any refund or exchange requests, please contact us at:
     • Email: smartbros2024@gmail.com
     • WhatsApp: https://wa.me/9091128929
     • Instagram: @anime_fever.store
     • Twitter: @anime_fever_20
     • Website: www.mydukaan.io/animefever

Cancellation Policy

• Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled.