Return and Refund Policy

Return & Refund Policy – Anipex

1. Eligibility for Returns

We aim to provide the best quality anime merchandise, but if you receive a damaged, defective, or incorrect product, you may request a return. Returns will only be accepted under the following conditions:

✔️ Damaged or Defective Products – If the product is received in a damaged condition.
✔️ Wrong Product Delivered – If the item does not match what you ordered.
✔️ Incomplete Order – If any item is missing from your order.

🚫 Returns are NOT accepted for:

Products that have been used or tampered with.
Minor color or design variations due to lighting or manufacturing.
Personalized or customized items.

2. Return Request Process

To request a return, follow these steps:
1️⃣ Contact Us within 1-2 days of receiving your order via WhatsApp, email, or phone.
2️⃣ Provide Proof – Share clear images/videos of the product showing the issue.
3️⃣ Return Approval – Once approved, we will arrange a return pickup or ask you to send it back.

3. Refund Policy

Once we receive the returned item and verify the issue, we will process your refund.

💰 Refund Options:

UPI or Bank Transfer – If paid via UPI, the refund will be processed within 5-7 business days.
No Refund for COD Orders – Instead, we will offer a replacement or store credit.

4. Replacement Policy

If eligible, you can request a replacement instead of a refund. We will ship the correct product once the return is processed.

5. Cancellation Policy

📌 Order Cancellation: You can cancel an order before it is shipped. Once shipped, cancellations are not allowed.

📩 For Return & Refund Requests, Contact Us:
📞 Phone/WhatsApp: 7718225419
📧 Email: theanipex@gmail.com

🌐 Stay Connected! Follow Us on Social Media

🔹 Instagram: @anipex.in
🔹 Facebook: Anipex
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We at Anipex strive to provide the best anime merchandise, and your satisfaction is our priority! 🚀🔥