Return Policy
At Authentic Kart, we strive to ensure you are completely satisfied with your purchase. If you receive a damaged or defective product, or if you need to request a return for any other eligible reason, we have clear policies in place to help you.
Unboxing & Return Process
To ensure a smooth return or exchange process, we kindly ask that you create a proper unboxing video when you open your parcel. Please make sure the shipping label is visible in the video. This video will be required in case you request a refund, return, or replacement for any reason.
Return Policy
Timeframe for Returns: You have 3 days from the date you receive your item to request a return. This policy only applies in cases of damaged or worn-out items.Condition of Item: To be eligible for a return, the item must be in the same condition you received it in and should be in its original packaging.
No Cancellations After Shipment: Once your order has been shipped, it cannot be canceled. Therefore, please contact us within 24 hours of placing your order if you wish to cancel it.
How to Start a Return
If you would like to request a return, please contact us at info@authentickart.in with the following details:
Order NumberReason for Return (if applicable)
A clear unboxing video (showing the shipping label and condition of the product)
Our customer service team will guide you through the process. You can always reach out to us with any questions regarding returns.
Refunds
Refund Approval: Once we receive and inspect your returned item, we will notify you if your return is approved. If your return is approved, we will issue a store credit or gift card for the amount of the returned item within 3-4 business days.Delay in Refund: If more than 7 business days have passed since we approved your return and you haven't received your refund, please contact us at info@authentickart.in.
Contact Us
If you have any questions regarding returns, refunds, or the unboxing process, please don't hesitate to contact us:
Email: info@authentickart.in
