Privacy Policy
At Crafted Tales, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://mydukaan.io/craftedtales) or make a purchase.
1. Information We Collect
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Personal Information: Name, email address, phone number, billing and shipping address.
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Payment Information: Processed securely via Razorpay; we do not store card details.
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Usage Data: Browser type, IP address, pages visited, and interaction details to improve our services.
2. How We Use Your Information
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To process and fulfill orders
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To improve customer experience and website functionality
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To send promotional emails (you can opt-out anytime)
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To comply with legal requirements
3. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your information. Payments are securely processed through Razorpay.
4. Cookies Policy
We may use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences in your browser settings.
5. Third-Party Services
We do not sell or rent your data. However, third-party services (e.g., Razorpay, delivery partners) may access necessary details to complete transactions.
6. Your Rights
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You can request access, correction, or deletion of your personal data.
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You may opt out of marketing emails anytime.
7. Contact Us
For privacy concerns, email us at yourscraftedtales@gmail.com Name-Sougata Roy Chowdhury or WhatsApp us at 8512969534 / 9874083342.
Last updated: 27 February 2025
Frequently Asked Questions (FAQ)
1. Do you offer customization for your products?
Yes! We accept custom orders for certain products. Please contact us via email or WhatsApp to discuss your requirements.
2. How long will it take to receive my order?
Orders are processed within 2-5 business days and typically delivered within 5-10 business days depending on your location.
3. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with proof (photos/videos), and we will assess the situation for a possible replacement.
4. Can I cancel my order after placing it?
Orders cannot be canceled once placed as we start processing them immediately. If you need assistance, reach out to us as soon as possible.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
6. Do you offer international shipping?
We do offer international shipping, but availability depends on applicable laws and courier service feasibility.
7. How can I contact Crafted Tales for further queries?
You can email us at yourscraftedtales@gmail.com or WhatsApp us at 8512969534 / 9874083342.
Visit us at https://mydukaan.io/craftedtales for more details.