Refund Policy

Effective Date: 31 August 2026

Thank you for shopping with ENVORO.

This Return, Refund & Cancellation Policy explains the conditions under which you may cancel an order, request a return, exchange an eligible product, or receive a refund when purchasing from our online store.

1. Orders and Payments

All orders placed through the ENVORO website are prepaid orders only.

We currently do not offer Cash on Delivery (COD).

Payments are processed through the online payment methods available on our website.

2. Order Cancellation

You may request cancellation of an order before it has been dispatched.

To request cancellation, contact us at:

WhatsApp: 7890071536
Email: contact.envoro@gmail.com

Once an order has been dispatched, it cannot normally be cancelled and will be governed by our return policy below.

If a cancellation is successfully accepted before dispatch, the eligible amount will be refunded to the original payment method used for the purchase.

3. Return Window

We accept return requests within 7 days from the date of delivery.

The return request must be raised by contacting us through WhatsApp or email.

4. Conditions for Return

For a return to be accepted:

• The product must be unused and unworn.
• The product must not have been washed, altered, damaged or misused.
• All original tags, labels and packaging must remain intact.
• The product must be returned with all original materials supplied with the order.

We will reject any return if the product shows any signs of use, wearing, washing, alteration, damage or misuse.

5. Wrong, Damaged or Defective Product

If you receive:

• a wrong product,
• a wrong size, design or colour compared with your order,
• a damaged product, or
• a manufacturing defect,

please contact us at 7890071536 via WhatsApp or contact.envoro@gmail.com within 48 hours of delivery.

Please provide your order number and clear photographs and/or videos of the product and packaging.

Photographs and/or videos are mandatory for processing a return or refund request.

Where the issue is confirmed to be attributable to ENVORO, we will provide an appropriate resolution, which may include replacement, exchange or refund, as applicable.

6. Size Exchange

For eligible products, ENVORO may offer a one-time size exchange, subject to availability.

The product must meet all the return conditions stated above.

If the required replacement size is unavailable, we may offer another appropriate resolution.

7. Non-Returnable Situations

Returns will be rejected where:

• The product has been worn or used.
• The product has been washed.
• The product has been altered.
• The product has been damaged or misused.
• The original tags, labels or packaging have been removed or damaged.
• The return request is made after the applicable return period.

8. Return Shipping

For a change-of-mind or size-related return, the applicable return shipping cost may be borne by the customer.

For a wrong, damaged or defective product attributable to ENVORO, we will arrange or bear the applicable return shipping cost, subject to verification.

9. Inspection of Returned Products

All returned products are subject to inspection after they are received by ENVORO.

A refund or exchange will be processed only after the returned product has been received and the applicable return conditions have been verified.

10. Refunds

Once a return is approved, the eligible refund will be processed to the original payment method used for the order.

We will initiate the refund after receiving and inspecting the returned product.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment-service provider.

Where applicable, refunds will be made in accordance with the amount actually paid for the returned product and the applicable terms of the order.

11. Taxes

Applicable GST is included/charged as applicable to the product and invoice.

Any eligible GST component will be handled in accordance with applicable GST rules when a refund or cancellation is processed.

Prepaid payment does not make a transaction zero-rated or exempt from GST.

12. Unsuccessful Delivery / Refused Delivery

Because ENVORO currently accepts prepaid orders only, customers are requested to ensure that the delivery address and contact details provided at checkout are accurate.

If a shipment is returned to ENVORO because of an incorrect or incomplete address, repeated delivery failure or refusal to accept delivery, we may deduct the actual applicable shipping and return-to-origin costs from the refundable amount, subject to applicable law.

13. How to Request a Return or Refund

To request a return, please contact us through:

WhatsApp: 7890071536
Email: contact.envoro@gmail.com

Please provide:

• Order number
• Customer name
• Product name
• Reason for return

Clear photographs and/or videos of the product are mandatory for processing a return or refund.

The return/refund will be processed only after the returned product has been received and inspected by ENVORO and the applicable return conditions have been verified.

14. Contact Us

For initial assistance regarding orders, returns, exchanges or refunds, please contact us through WhatsApp:

WhatsApp: 7890071536
Email: contact.envoro@gmail.com

Please note: We do not accept customer service calls. For initial assistance, please WhatsApp us only on 7890071536. For return, refund or other matters requiring formal resolution, we may ask you to communicate with us by email.

Business Address

ENVORO CREATION
356/21/D, N.S.C. Bose Road,
Naktala, Kolkata – 700047,
West Bengal, India.