All orders can be cancelled before they are dispatched by us. Customer care representatives will help you cancel the order if it is not already dispatched. please reach out to our customer care team through the contact number, email ID, or chat as provided on the support page.

You are entitled to a full refund in case of the cancellation of your order. Your refund will be credited to your account via the original mode of payment you used for placing the order,within 7 working days.

YES, The delivery address can be changed only if the order has not been dispatched. To request a change of address, please speak to our customer care team at the contact number provided or email them as given on the support page.

" Alternatively, you can cancel this order and place another order with the correct address.For the order that is cancelled, your refund will be processed within 7 days. "

You can simply reach out to our customer service team and request for details like order ID, invoice copy, or order tracking information. The customer service team will be happy to help you.

No, Shipping at Govo is absolutely free.All product prices shown are inclusive of delivery charges.

You can track the order status by clicking on the link provided in the email and text sent to you after the dispatch of your order.

Alternatively, you can track the order status by logging into your account on www.govo.life. In case of guest users, they would need to create an account using the same user credentials as used at the time of placing the order.

Govo tries its best to deliver all orders within 2-5 days of dispatch. However, some locations which are not easily reachable by couriers, such as hilly areas or locations with connectivity constraints, may take extra time.The delivery timelines may also get impacted due to festival season rush, public holidays, or weekends.