delivery,cancellation&refund

Heraura Delivery & Cancellation Policy

Last Updated: 14 may2025

We believe fashion should be fuss-free — and so should your shopping experience. Here's how we handle deliveries, cancellations, and what you need to know before hitting “Order Now.”

🚚 Shipping & Delivery

• Shipping Charges: Absolutely FREE across India!
  (Because you deserve it — no hidden surprises at checkout.)

• Delivery Time:

  • Ready-to-ship items: 5–8 working days

  • Customized/personalized items: 10–14 working days

  • You’ll get email + WhatsApp updates on your order status. No ghosting. 😉

• Delivery Partners: We use trusted courier services to ensure your order reaches safely and on time. Heraura isn't responsible for any delays caused by courier partners, natural disasters, or unexpected strikes — but we’ve got your back and will help resolve any issues ASAP.

• Cash on Delivery (COD):
  Nope. We currently do NOT offer COD. All orders must be prepaid via UPI, Cards, or Netbanking.

❌ Cancellations & Refunds

• Cancellations:
  You can cancel your order within 2 hours of placing it — no questions asked.
  Just drop us an email at [your support email] or DM us on Instagram @heraura.in with your order number.

• After 2 hours?
  Your order goes into processing, and we can’t cancel it once that happens.

• Refunds:
  We do not offer refunds. All purchases are final — because we start working on your order the moment it’s confirmed.

🎨 Customized Products

• Orders with customizations (name prints, special sizing, etc.) cannot be canceled or changed after confirmation.
  These pieces are made just for you — and we can’t resell them. We hope you understand!

📦 Order Not Delivered / Damaged in Transit?

If your order:

• Never arrives

• Arrives in damaged condition

• Is the wrong product

Reach out to us within 4  hours of delivery with mandatory photos + unboxing video  , and we’ll handle it from there. Either we’ll resend or credit you — depending on the case.

💌 Need Help?

We’re one DM or email away!
📧 heraurateam@gmail.com
📱 Instagram: @heraura66

• Free shipping 🚚

• No COD 💳

• No refunds, only early cancellations within 2hours ❌

• Customized items = final sale 🎨

Heraura is a brand built on purpose, not pressure. So shop thoughtfully. 💖