Privacy Policy

Privacy Policy

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Privacy Policy

Please read this privacy policy carefully before using our website, products, or services.

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Introduction

Welcome to the Privacy Policy page of HerbCraft Kenya, where you can find out more about how we collect, use, share, and protect your personal data when you use our website, products, or services. This privacy policy is a legally binding agreement between you and HerbCraft Kenya. By using our website, products, or services, you agree to be bound by this privacy policy and our terms and conditions.

If you do not agree to this privacy policy or our terms and conditions, please do not use our website, products, or services. If you have any questions or concerns about this privacy policy or our terms and conditions, please contact us by email , phone , social media , physical address .

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Definitions

Here are some definitions that clarify the meaning of some key terms used in this privacy policy:

• HerbCraft Kenya: HerbCraft Kenya is a herb exporting company that specializes in sourcing, processing, packaging, and exporting high-quality fresh herbs from Kenya to international buyers¹[1]²[2]. HerbCraft Kenya is also referred to as "we", "us", "our", or "the company" in this privacy policy.
• Website: Website is the online platform that provides information, content, features, functions, products, services, and more related to HerbCraft Kenya. Website is also referred to as "the website" or "our website" in this privacy policy. The website can be accessed at [HerbCraft Kenya].
• Products: Products are the fresh herbs that are sourced, processed, packaged, and exported by HerbCraft Kenya to international buyers¹[1]²[2]. Products are also referred to as "the products" or "our products" in this privacy policy. The products can be viewed at [Products].
• Services: Services are the delivery services, packaging options, customized solutions, and more that are offered by HerbCraft Kenya to international buyers²[2]. Services are also referred to as "the services" or "our services" in this privacy policy. The services can be viewed at [Services].
• Users: Users are the individuals who access or use our website, products, or services for any purpose. Users are also referred to as "you", "your", or "the user" in this privacy policy.
• Customers: Customers are the users who order fresh herbs from HerbCraft Kenya through our website³[3]. Customers are also referred to as "the customer" or "our customer" in this privacy policy.
• Personal Data: Personal Data are any information that can identify you directly or indirectly as an individual. Personal Data are also referred to as "the data" or "your data" in this privacy policy.
• Cookies: Cookies are small files that are stored on your browser or device when you visit our website, products, or services. Cookies are also referred to as "the cookies" or "our cookies" in this privacy policy.

What Data We Collect

Here are some data that we collect from you when you use our website, products, or services:

• Name, email address, phone number, physical address, and other contact information: We collect these data when you register an account on our website , place an order on our website , subscribe to our newsletter , contact us by email , phone , social media , physical address , or participate in our surveys , contests , promotions , etc . We use these data to communicate with you about your account , order , delivery , payment , feedback , suggestions , issues , etc . We also use these data to market our website , products , or services to you if you have opted-in to receive promotional messages from us .
• Order details, payment details, delivery details, and other transaction information: We collect these data when you place an order on our website . We use these data to process , ship , and deliver your order to you . We also use these data to provide customer service and support to you . We also use these data to comply with legal obligations and regulations that apply to us .
• Browser type, device type, operating system, IP address, location, and other technical information: We collect these data when you access or use our website , products , or services . We use these data to ensure the proper functioning and security of our website , products , or services . We also use these data to improve our website performance and user experience . We also use these data to analyze our user behavior and preferences using various tools and technologies .
• Preferences, interests, feedback, suggestions, and other user-generated content: We collect these data when you provide them to us voluntarily on our website , products , or services . We use these data to personalize our website , products , or services based on your preferences and interests . We also use these data to improve our website , products , or services based on your feedback and suggestions . We also use these data to display and measure the effectiveness of ads and links that are relevant to you on our website , products , or services .
• Usage statistics, browsing history, search queries, and other behavioral information: We collect these data when you access or use our website , products , or services . We use these data to analyze our user behavior and preferences using various tools and technologies . We also use these data to display and measure the effectiveness of ads and links that are relevant to you on our website , products , or services .

How We Use Data

Here are some purposes that we use data for when we collect them from you:

• To process, ship, and deliver orders to customers.
• To communicate with customers about their orders, payments, deliveries, and other issues.
• To provide customer service and support to users.
• To improve our website, products, or services based on user feedback and suggestions.
• To personalize our website, products, or services based on user preferences and interests.
• To market our website, products, or services to users who have opted-in to receive promotional messages from us.
• To analyze our website performance and user behavior using various tools and technologies.
• To comply with legal obligations and regulations that apply to us.

How We Share Data

Here are some parties that we share data with when we collect them from you:

• Our employees, contractors, agents, partners, or affiliates who are involved in our business operations and who need access to data to perform their duties.
• Our logistics partners, payment processors, service providers, or vendors who help us deliver our products or services to users and who need access to data to perform their functions.
• Our advertisers, sponsors, or third-party websites who offer products or services that may be of interest to users and who need access to data to display relevant ads or links on our website.
• Our regulators, authorities, courts, or law enforcement agencies who request or require access to data for legal purposes or in response to lawful requests.

How We Protect Data

Here are some measures that we take to protect data when we collect them from you:

• We use encryption, firewalls, passwords, and other security technologies to prevent unauthorized access, use, disclosure, modification, or destruction of data.
• We use secure servers, networks, and storage facilities to store data in a safe and confidential manner.
• We use anonymization, pseudonymization, aggregation, or deletion techniques to reduce the identifiability or sensitivity of data.
• We use retention, disposal, or destruction policies to keep data only for as long as necessary or required by law.

What Rights You Have

Here are some rights that you have regarding your data when we collect them from you:

• You have the right to access your data and request a copy of your data from us.
• You have the right to correct your data and request us to update or rectify your data if they are inaccurate or incomplete.
• You have the right to delete your data and request us to erase or remove your data if they are no longer necessary or relevant.
• You have the right to restrict your data and request us to limit or suspend the processing of your data if they are unlawful or disputed.
• You have the right to object your data and request us to stop or cease the processing of your data if they are incompatible with your interests or rights.
• You have the right to withdraw your consent and request us to stop or cease the processing of your data if you have given us your consent previously.

How We Use Cookies

Here are some cookies that we use on our website, products, or services and how we use them. Cookies are small files that are stored on your browser or device when you visit our website, products, or services.

• We use session cookies to maintain your login status and session information when you use our website , products , or services .
• We use persistent cookies to remember your preferences and settings when you use our website , products , or services .
• We use analytical cookies to collect and analyze data about your usage and behavior when you use our website , products , or services .
• We use functional cookies to enable and enhance certain features and functions when you use our website , products , or services .
• We use advertising cookies to display and measure the effectiveness of ads and links that are relevant to you when you use our website , products , or services .

How You Can Manage Cookies

Here are some options that you have regarding cookies when you use our website, products, or services:

• You can accept or decline cookies by clicking on the [Accept] or [Decline] button on the cookie banner that appears on our website , products , or services .
• You can enable or disable cookies by changing the settings on your browser or device when you use our website , products , or services .
• You can delete or clear cookies by clearing the cache or history on your browser or device when you use our website , products , or services

Conclusion Thank you for reading our privacy policy or our terms and conditions carefully before using our website, products, or services. We hope that you enjoy your experience with HerbCraft Kenya and that you find our fresh herbs satisfying and beneficial1. If you have any questions or concerns about these terms and conditions or our privacy policy, please contact us by email , phone , social media , physical address . We would love to hear from you.