Return & Refund Policy
Return & Refund Policy
At India GLobal, your satisfaction is our priority. We aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
✅ Returns
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Eligibility for Return
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Items can be returned only if they are defective, damaged, or incorrect upon delivery.
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Returns must be requested within 7 days of delivery.
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To complete your return, we require proof such as photos or videos of the damaged/incorrect item.
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Non-Returnable Items
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Products purchased under “Final Sale” or “Non-returnable” categories.
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Items damaged due to misuse, mishandling, or normal wear and tear.
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Orders placed with incorrect size, color, or model due to buyer’s mistake (unless specified otherwise).
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Return Shipping
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If the item is defective/incorrect, return shipping cost will be covered by us or our supplier.
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If the return is due to customer preference (where applicable), the buyer must bear the return shipping cost.
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💵 Refunds
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Refund Approval
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Refunds are approved if:
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The product is not delivered within 30 days from the estimated delivery time.
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The product is defective, damaged, or not as described.
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Refunds are processed once the supplier confirms the return or validates the issue.
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Refund Method
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Refunds will be issued to the original payment method.
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Processing time: 7–14 business days, depending on your bank or payment provider.
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Partial Refunds (if applicable)
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For items returned with missing parts, accessories, or not in original condition, only a partial refund may be issued.
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❌ Non-Refundable Situations
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Order cancellation requests made after dispatch.
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Delays caused by customs, natural events, or courier issues beyond our control.
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Customer’s refusal to accept delivery.
🔄 Exchanges
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We replace items only if they are defective, damaged, or incorrect.
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If you need an exchange, please contact us at [ saranvictory.mr@gmail.com ] within 7 days of delivery.