Refund Policy

Hum INSAAN mein quality aur vibe par koi compromise nahi karte , par agar aapko koi genuine issue hota hai, toh hum yahan hain.

1. Cancellation Policy

• Orders kab cancel ho sakte hain? Aap apna order place karne ke 12 ghante (hours) ke andar cancel kar sakte hain.

• Ek baar order dispatch (courier ko hand over) ho gaya, toh use cancel nahi kiya ja sakta.

• Cancellation request ke liye humein Instagram @insaan_ig par message karein ya website par contact form bharein.

2. Return & Exchange Eligibility

Hum sirf niche di gayi conditions mein hi Exchange ya Return accept karte hain:

• Manufacturing Defects: Agar t-shirt fati hui (damaged) hai ya print mein koi kharabi hai.

• Unboxing video should be filmed while unboxing and attached as a proof and the problem should be shown in it other we wont exchange or return the product

Note: Oversized fit hamara signature hai. Fitting pasand na aane par return accept nahi hoga, isliye order karne se pehle Size Chart zaroor check karein.

3. Return Conditions

Return/Exchange tabhi mana jayega agar:

• Product Unwashed (dhoya na gaya ho) aur Unworn (party mein pehna na gaya ho) ho.

• Original Tags aur Packaging (INSAAN polybag) ke sath ho.

• Aap delivery ke 48 ghante (hours) ke andar humein issue report karein.

4. Refund Process

• Prepaid Orders: Refund aapke original payment source (Bank/UPI/Card) mein 5-7 working days mein credit ho jayega.

• COD Orders: Refund aapke bank account mein transfer kiya jayega ya aapko store credit (coupon code) diya jayega.

• Shipping Charges: Returns ke waqt shipping charges non-refundable hote hain.

5. How to Request a Return?

1. Delivery ke 48 hours ke andar ek Unboxing Video (zaroori hai!) aur photos humein Instagram @insaan_ig par bhejien.

2. Hamari team issue check karegi aur 24 hours mein approval degi.

3. Approval ke baad, hum aapke ghar se product pickup karwa lenge.