Terms & Conditions

Last Updated: March 27, 2026

Welcome to INSAAN (accessible via mydukaan.io/insaan). Jab aap hamari website se shopping karte hain, toh aap niche diye gaye Terms and Conditions se sehmat (agree) hote hain.

1. General Conditions

• INSAAN ek premium streetwear brand hai jo Seoni, Madhya Pradesh se operate hota hai.

• Hum kisi bhi waqt bina notice diye prices ya products mein badlav karne ka haq rakhte hain.

• Aap hamare products ko kisi bhi illegal ya unauthorized purpose ke liye use nahi kar sakte.

2. Product Information & Pricing

• Humne puri koshish ki hai ki ke graphics aur colors ekdam asli dikhein, par aapke screen settings ki wajah se thoda fark ho sakta hai.

• Prices mein GST shamil (inclusive) hai, jab tak ki alag se na bataya jaye.

3. Orders & Payments

• Order place hone ke baad aapko ek confirmation SMS/Email milega.

• Payment gateways (Cashfree/Razorpay/PhonePe) ke through transactions secure hain.

• Hum kisi bhi order ko reject karne ka haq rakhte hain (e.g., agar shipping address galat ho ya stock khatam ho).

4. Shipping & Delivery

• Hum pure India mein delivery karte hain. Delivery mein aam taur par 3-7 working days lagte hain.

• Delivery mein hone wali deri (courier company ki wajah se) ke liye hum zimmedar nahi hain, par hum track karne mein poori madad karenge.

5. Return & Exchange Policy

• Streetwear drops limited hote hain, isliye hum sirf Manufacturing Defects (phata hua ya galat print) par hi return ya exchange accept karte hain.

• Unboxing video zruri hai usme hi problem show karni hogi nahi toh no returns and no exchange.

• Exchange ke liye product Unwashed, Unworn, aur original tags ke sath hona chahiye.

• Customer ko delivery ke 48 hours ke andar defect ki photo/video ke sath humein reach out karna hoga.

6. Intellectual Property

• INSAAN ke saare designs (Cat Kong, Billa Badmash, etc.), logos, aur photos hamari property hain. Inka copy karna ya reuse karna sakht mana hai.

7. Limitation of Liability

• Hamari liability sirf aapke purchase price tak limited hai. Hum kisi bhi indirect loss ke liye zimmedar nahi hain.

8. Contact Information

Koi bhi sawal ya complaint ho toh humein yahan reach karein:

• Instagram: @insaan_ig

• Location: Seoni, Madhya Pradesh, India.