Returns/Refunds

If you are not happy with your purchase, we will accept a return of an unused product within 2 days. The customer has to place a return request by clicking on the Whatsapp button available in the footer section. The customer has to send an order id in Whatsapp chat and once we receive the items we will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Note: Customer self should visit the store to return the products and the store will issue a refund or buy other items equivalent to the refund amount.

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

JM MART will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging, and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.