Support & FAQs
Jewellery Care
Diamond aur Gold Jewellery Care
- Avoid exposing your diamond aur gold jewellery to harsh chemicals, such as bleach or acid.
- Clean your diamond aur gold jewellery regularly using a soft-bristled brush aur mild soap.
- Store your diamond aur gold jewellery separately to prevent scratching aur damage.
- Avoid wearing your diamond aur gold jewellery while engaging in physical activities aur sports.
General Jewellery Care Tips
- Avoid stacking your jewellery pieces on top of each other.
- Store your jewellery in a cool, dry place away from direct sunlight.
- Clean your jewellery regularly to prevent tarnish aur damage.
- Use a soft cloth to clean your jewellery, aur avoid using paper towels or rough cloths.
- Avoid exposing your jewellery to extreme temperatures, such as leaving it in a hot car or wearing it while swimming in cold water.
Shipping & Handling
At Manika Jewellers, we strive to deliver your exquisite gold aur diamond jewellery orders promptly aur efficiently.
- Orders are typically processed aur shipped within 48 hours.
- We strive to deliver your orders as soon as possible.
- We offer complimentary shipping on all orders.
- No hidden fees aur charges.
- You'll receive tracking details via WhatsApp, email, aur SMS once your order is shipped.
- All orders are fully insured against loss, theft, aur damage during transit.
- We use secure aur reliable shipping methods to ensure that your order arrives safely aur efficiently.
Return Policy
At Manika Jewellers, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a flexible return policy.
- We offer a 15-day return policy for all unused aur unworn items.
- Conditions: To initiate a return, please ensure that the item is in its original condition, with all tags, packaging, aur certification intact.
- You'll need to provide a clear image aur video of the item, demonstrating its unused aur unworn condition.
- Refunds will be processed within same day of receiving the returned item.
- Refunds will be issued in the original payment method.
- Please note that return shipping costs are the responsibility of the customer.
Certificate of Authenticity
At Manika Jewellers, we stand behind the authenticity aur quality of our diamond jewellery. To ensure that our customers receive genuine aur high-quality products, we provide a Certificate of Authenticity with every purchase.
- What is a Certificate of Authenticity?
A Certificate of Authenticity is a document that verifies the authenticity aur quality of a diamond jewellery piece.
- What information does the Certificate of Authenticity contain?
The Certificate of Authenticity contains details such as:
- Description of the jewellery piece
- Type aur quality of diamonds used
- Metal type aur purity
- Weight aur measurements of the jewellery piece
- Serial number aur unique identifier
- Date of issue
- Who issues the Certificate of Authenticity?
Our Certificates of Authenticity are issued by Manika Jewellers, in association with reputable third-party laboratories such as the Gemological Institute of America (GIA) aur the International Gemological Institute (IGI).
- How do I obtain a Certificate of Authenticity?
A Certificate of Authenticity is provided with every purchase of diamond jewellery from Manika Jewellers. If you have lost aur misplaced your Certificate of Authenticity, please contact our customer service team to obtain a replacement.
FAQs
Frequently Asked Questions
Q: What is the difference between a diamond aur a gemstone?
A: A diamond is a naturally occurring mineral made of pure carbon, while a gemstone is a broader term that refers to any mineral aur rock that is prized for its beauty aur rarity.
Q: How do I care for my diamond jewellery?
A: To care for your diamond jewellery, avoid exposing it to harsh chemicals, clean it regularly with mild soap aur water, aur store it separately to prevent scratching.
Q: What is the 4Cs of diamonds?
A: The 4Cs of diamonds refer to the four key characteristics that determine the quality aur value of a diamond: carat, color, clarity, aur cut.
Q: Can I wear my diamond jewellery every day?
A: Yes, diamond jewellery can be worn every day, but it's recommended to take it off when engaging in physical activities aur exposing it to harsh chemicals.
Q: How do I know if my diamond jewellery is authentic?
A: To ensure the authenticity of your diamond jewellery, look for certifications from reputable organizations such as the Gemological Institute of America (GIA) aur the International Gemological Institute (IGI).
Q: What is your shipping policy?
A: We offer free shipping on all orders.
Q: How long does shipping take?
A: Shipping typically takes 3-5 business days.
Q: Can I exchange my jewellery?
A: Yes, you can exchange your jewellery within 15 days of delivery.
Q: What is the process for exchanging jewellery?
A: Please contact our team at hello.manikajewellers@gmail.com to initiate the exchange process.
Q: Can I return my jewellery?
A: Yes, you can return your jewellery within 15 days of delivery.
Q: What is the process for returning jewellery?
A: Please contact our team at hello.manikajewellers@gmail.com to initiate the return process.
Q: How do I get a refund?
A: Refunds will be processed within 7-10 business days after we receive the returned item.
Q: What is the refund policy?
A: We offer a full refund for returned items, without minus any shipping costs.
Q: How do I contact customer support?
A: You can contact us through email at hello.manikajewellers@gmail.com. We'll respond to your query as soon as possible.
