Refunds / Cancellation Policy
At Jay International (Maru Kitchenware), we strive to provide a hassle-free shopping experience, and we understand that circumstances may arise that require you to cancel an order or seek a refund. Please review our Refunds and Cancellation Policy below for clarity on our procedures:
1. Cancellation Policy:
1.1 Order Cancellation:
- You may cancel your order within 2 hours of placing it by contacting our customer support team at support@maru.kitchen or 8689938828. Please note that we process orders promptly, and cancellations are subject to approval.
1.2 Cancellation Fees:
- Depending on the stage of order processing, a cancellation fee may be applicable. This fee covers administrative and processing costs incurred up to the point of cancellation.
2. Refunds Policy:
2.1 Eligibility for Refunds:
- Refunds are issued under the following circumstances:
- Defective or damaged products upon receipt.
- Non-receipt of the ordered items within the specified delivery period.
- The cancellation of an order within the allowable time frame.
2.2 Refund Process:
- To initiate a refund, please contact our customer support team within [X] days of receiving the product. Provide detailed information, including your order number, and attach clear images if the refund request is related to product condition.
2.3 Refund Method:
- Refunds will be processed using the original payment method. Please allow [X] business days for the refund to reflect in your account after the approval of the refund.
3. Return Shipping:
3.1 Return Shipping Costs:
- For defective or damaged products, we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.
3.2 Return Authorization:
- Obtain a return authorization from our customer support team before sending back any items. Unauthorized returns may not be accepted.
4. Conditions for Refunds:
4.1 Product Condition:
- Returned items must be in their original condition, unused, and with all original packaging and tags intact.
4.2 Timing of Returns:
- Return requests must be made within 7 days of receiving the product. Late requests may be subject to denial.
5. Contact Us:
If you have any questions or concerns regarding our Refunds and Cancellation Policy, please contact our customer support team at support@maru.kitchen or 8689938828
