Shipping Policy

We are dedicated to ensuring that your stainless steel kitchenware reaches you in a timely and secure manner. Our Shipping Policy outlines the details of our shipping processes, delivery times, and associated terms.

1. Order Processing:

1.1 Processing Time:

• Orders are typically processed within 2 business days from the date of purchase. Processing times may vary during peak seasons or promotional periods.

1.2 Order Verification:

• To prevent fraud and ensure the security of our customers, orders may be subject to verification. This process may cause a slight delay in order processing.

2. Shipping Methods:

2.1 Domestic and International Shipping:

• We offer both domestic and international shipping options. Shipping rates and delivery times vary based on the destination.

2.2 Shipping Partners:

• We partner with reputable courier services to ensure reliable and secure delivery. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Times:

3.1 Domestic Shipping:

• Domestic orders typically arrive within 7 business days after processing. Remote areas may experience longer delivery times.

3.2 International Shipping:

• International delivery times vary based on the destination and customs processing. Please refer to our checkout page for estimated delivery times to your specific location.

4. Shipping Costs:

4.1 Shipping Fees:

• Shipping fees are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed during the checkout process.

4.2 Customs and Duties:

• International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

5. Tracking Your Order:

5.1 Tracking Information:

• Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

6. Address Accuracy:

6.1 Verification:

• It is the responsibility of the customer to provide accurate shipping information. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

7. Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at support@maru.kitchen or 8689938828