Women's Collection Men's Collection Kid's Collection About Us Contact Us Refund Policy Terms & Conditions Shipping Policy
Menu
Women's Collection Men's Collection Kid's Collection About Us Contact Us Refund Policy Terms & Conditions Shipping Policy

Refund Policy

MOHO Bags

 

MOHO – World of Bags

Effective Date / Last Updated: July 22, 2026

Thank you for choosing MOHO – World of Bags. Your complete satisfaction is our highest priority. We take immense pride in the quality and craftsmanship of our products. However, if you are not entirely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy below to understand your options, eligibility, and the steps to request a hassle-free return or exchange.

 

1. Key Definitions

To ensure absolute clarity across this policy, the following terms carry specific meanings:

  • Company: Refers to MOHO – World of Bags ("We", "Us", or "Our").

  • Goods: Refers to any bags, accessories, or items offered for sale on our online store.

  • Order: A formal transaction request submitted by you to purchase Goods from our platform.

  • Website: Refers to our official storefront at mydukaan.io/mohobags.

  • You / Customer: The individual or entity accessing the platform and purchasing Goods from us.

 

2. Order Cancellation & 14-Day Return Window

We offer a 14-day hassle-free return and cancellation window. You may request an order cancellation or return within 14 days of receiving your item without requiring a complex justification.

  • Initiating a Return: Contact our support team directly at mohoworldofbags@gmail.com.

  • Processing Timeline: Once your return is received, inspected, and approved, your refund will be processed within 14 business days.

  • Refund Method: All approved refunds are issued back to your original payment method.

 

3. Return Eligibility Requirements

To qualify for a successful return and full refund, all returned Goods must strictly satisfy the following criteria:

  • Timeliness: The return request must be submitted within 14 calendar days of delivery.

  • Pristine Condition: The item must be unused, unwashed, unaltered, and free from any signs of wear or damage.

  • Original Packaging: The item must be returned in its original product packaging with all tags, cards, dust bags, accessories, and proof of purchase intact.

 

4. Ineligible & Non-Returnable Items

To maintain safety, quality, and bespoke standards, certain items cannot be returned or refunded:

  • Customized, monogrammed, or personalized Goods made specifically to client specifications.

  • Products showing evidence of post-delivery usage, wear, washing, or modifications.

  • Items unsealed after delivery that are non-returnable due to hygiene or health preservation protocols.

  • Goods that have been inseparably combined or intermingled with other items after receipt.

Note: MOHO – World of Bags reserves the explicit right to refuse returns or reject refunds for items that fail to meet our eligibility criteria.

 

5. Damaged, Defective, or Incorrect Deliveries

We perform thorough quality checks prior to dispatching your order. However, if your order arrives damaged, defective, or incorrect, we will resolve it promptly:

  • Action Required: Notify us within 48 hours of delivery.

  • Details to Include: Submit your Order Number, clear photographs/videos of the damaged product, and images of the outer shipping package.

  • Resolution: Upon swift verification, we will arrange a complimentary replacement or issue a full refund.

 

6. Return Logistics & Shipping Instructions

  • Shipping Responsibility: Customers are responsible for return shipping costs unless the return is caused by our error (e.g., incorrect, defective, or damaged items sent).

  • Return Address:

    MOHO – World of Bags

    West Bengal, India

  • Transit Safety: We strongly advise returning items via a trackable, insured courier service. MOHO cannot be held liable for packages lost, stolen, or damaged during return transit.

 

7. The Refund Process

  1. Inspection: Once your returned item arrives at our facility, our quality assurance team will inspect it against our return conditions.

  2. Notification: We will send you an email confirmation indicating whether your refund has been approved or rejected.

  3. Payout: If approved, your refund will be automatically credited to your original payment method within 14 business days. (Please note: Actual credit processing times may vary depending on your bank or credit card provider).

 

8. Customer Support & Contact Us

If you have questions regarding our policy or require assistance with an ongoing return, please reach out to our dedicated support team:

Brand: MOHO – World of Bags

📧 Email: mohoworldofbags@gmail.com

📞 Phone: +91 91230 06342

🌐 Website: mydukaan.io/mohobags

Home Shop Cart